Desktop Support Intern

Desktop Support Intern

Overview

David Evans and Associates, Inc. (DEA) is seeking a Desktop Support Intern to join our Information Services team in the Portland, Oregon office. This internship provides hands-on experience in technical support within a professional services environment. The intern will assist IT staff with end-user support, hardware/software troubleshooting, and participation in ongoing departmental projects.

This position is expected to work on-site 3 days per week during the summer.
Anticipated duration: July through September 2025.

Key Responsibilities

Under the guidance and supervision of full-time staff, the intern will:

• Assist DEA employees with desktop and laptop support (both hardware and software).
• Respond to helpdesk tickets, emails, and instant messages related to technical issues.
• Help with imaging, setup, and deployment of workstations.
• Support video conferencing setups and Audio/Visual systems.
• Participate in special projects including:
  • Zoom Room technology
  • Multi-Factor Authentication (MFA) support
  • Inventory updates and asset management
• Document technical issues and solutions in the helpdesk system.
• Perform other duties as assigned.

Qualifications

• Currently pursuing an Associate's or Bachelor's degree in IT, Computer Science, or related field.
• Previous internship or coursework experience in tech support is helpful but not required.