Program Assistant

Closing Date:

University of Arkansas - Fort Smith

The University of Arkansas - Fort Smith is a dynamic, mid-sized public university that's redefining higher education. We're on a mission to provide transformative, hands-on learning experiences for students of all backgrounds and aspirations. Our multi-faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor's, and master's degrees. We're committed to building a diverse community that mirrors Arkansas's rich tapestry, reflecting our dedication to serving the state's varied population while enhancing the quality of our institution.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.

Fort Smith, Arkansas

Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails. With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities.

Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and/or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080.

If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.

Qualifications:
*High school diploma or equivalent required; some college or relevant training preferred.
*Effective communication and interpersonal skills, with a compassionate, client-centered approach.
*Experience working in human services, community outreach, or administrative support roles preferred.
*Proficiency with email, calendars, and basic data entry systems (e.g., Google Workspace, Microsoft Office, and case management tools).
*Excellent organizational and time management skills.
*Ability to work independently and as part of a team.

Key Responsibilities:

Referral Intake & Client Support

* Receive and review referrals for the 100 Families Initiative.

* Screen referrals for appropriateness and completeness using established criteria.

* Assign referrals to Family Advocates based on caseload, availability, and family needs.

* Serve as first contact for referred families and individuals; provide information, support, and resource referrals as needed.

* Follow up with clients regularly to ensure engagement and to identify additional service needs.

Team & Administrative Support:

* Assist the 100 Families Coordinator in maintaining and updating email distribution lists for alliance meetings and communications.

* Draft and send meeting invitations, reminders, and follow-up communications using email and calendar platforms (e.g., Outlook, Google Calendar).

* Monitor the Coordinator's calendar, help manage scheduling and send out calendar invitations as needed.

* Support Family Advocates and the Coordinator with documentation, logistics, and administrative tasks as assigned.

* Ensure accurate records are maintained in program systems, including data entry and tracking of referral assignments.

Collaboration & Communication:

* Coordinate with community partners and referring agencies to ensure timely responses to referrals.

* Attend alliance meetings and internal team meetings as needed, take notes and assist with coordination.

* Contribute to a positive, team-oriented environment that supports collaboration and the mission of the 100 Families Initiative.

Additional Information:

Preferred Skills:

* Bilingual (Spanish/English or Marshallese/English) is a plus.

* Familiarity with the 100 Families Initiative or similar collaborative, multi-agency models.

Work Environment: This position may involve a combination of in-office and remote work, with occasional travel to meetings or partner locations as needed.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.