Customer Account Specialist II

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
Customer Account Specialist II
Location:
Bryan, OH

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Customer Account Specialist is a pivotal role that embodies our commitment to delivering an exceptional customer experience and fostering robust channel engagement for our strategic sales accounts on a global scale. The position will support in the execution of our strategic initiatives, via competitive pricing, heightened customer satisfaction, and optimal service levels. Serving as the point of contract for customer support enquiries, the position will ensure seamless engagement from initial inquiry to post-delivery follow-up.A successful candidate will bring an energetic spirit, thriving in a collaborative and dynamic work environment focused on the end customer. With a passion to manage, coordinate, and execute operational transactions focused on revenue growth and brand loyalty; join an organization that enjoys problem-solving techniques to enhance performance!

Responsibilities:

Act as the primary point of contact for strategic account customers, ensuring a seamless support experience from pre- to post-order processes.
Process and manage customer orders, quotes, returns, and inquiries.
Spearhead customer order management across various channels to guarantee fulfillment and satisfaction.
Communicate effectively with customers, setting clear expectations and providing updates on order statuses, potential delays, and issue resolutions.
Foster customer loyalty by developing strong relationships with key accounts and proactively addressing their needs.
Troubleshoot and resolve pricing and order discrepancies, serving as the first escalation point for customer issues.
Collaborate cross-functionally to drive continuous improvement in customer satisfaction and delivery performance through lean process initiatives.
Utilize CRM tools to maintain comprehensive customer records and manage orders efficiently.
Lead and influence cross-functional teams and projects without direct authority to ensure customer-centric outcomes.

Requirements:

High school diploma or equivalent (Associate's degree preferred)
1-3 years of experience in customer service, account management, or a related field
Ability to learn how to utilize CRM tools such as Salesforce, Zendesk or other software to maintain comprehensive customer records and manage orders efficiently
Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
Willingness to adopt a customer-first approach with a track record of advocacy and problem resolution.
Strategic acumen with a keen understanding of marketing and sales techniques.

Core Competencies:

Ability to establish trust and rapport with colleagues, clients, and partners, leveraging interpersonal skills to create strong and sustainable partnership.
Ability to clearly and professionally communicate with customers via phone, email, or other channels.
Strong organizational capabilities, with the proficiency to handle multiple priorities simultaneously
Adaptability to learn new systems or processes
Exceptional problem-solving abilities and a results-driven mindset.

Travel & Work Arrangements/Requirements:

Onsite

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

To Apply:

Please apply via our website https://ir-jobs.dzconnex.com/ by August 9th in order to be considered for this position.