Loan Center Collection Specialist
The Loan Collection Specialist role will be responsible for performing early stage collections by investigating and pursuing resolution of exceptions on commercial loan customers managed within the BLC Account Management processes. This role's typical exceptions will require resolution including past due accounts and documentation exceptions. Also, this role operates according to the pre-established procedures including customer service standards and elevation of distressed situations. Position Competencies
Successful incumbents possess the ability to effectively manage multiple detailed tasks simultaneously; deep understanding of intradepartmental and interdepartmental relationships; strong sense of accountability for performing responsibilities in a timely and high-quality manner; highly collaborative work style and possess strong analytical, time management, verbal and written communication skills. Position Responsibilities:
- Contact customers for resolution of past due situations on multiple commercial loan products using professionalism and adhering to all applicable internal procedures.
- Regularly update electronic file on status of accounts.
- Process live/online payment/transactions as needed.
- Comply with state and federal rules relating to debt collection practices.
- Contact internal and external sources for resolution of documentation, past due taxes, insurance and other exceptions using professionalism and adhering to all applicable internal procedures.
- Investigate to identify outstanding issues in order to implement appropriate methods of resolution.
- Regularly act as back-up to lending assistants in department including answering phones, resolving client issues, processing forms and other administrative support. Perform other duties as assigned by management update electronic file on status of accounts.
Position Qualifications
- High School Diploma or GED
- 2 years of experience in collections
- 1 year of experience working with Mainframe AFS loan accounting and HOGAN systems
- 1 year of experience utilizing Microsoft Office Products including Word, Excel, PowerPoint and MS Outlook
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k), remote work
Jun 17, 2025