Driver License Examiner Assistant (Summerdale) - Bilingual

NOTE: This posting will close on JUNE 17, 2025 or after 25 applications are received, whichever occurs first.

The role of a Drivers License Examiner Assistant is situated within a Driver License Center, where the primary focus is to deliver driver licensing services and related assistance to the public. This position entails a range of responsibilities, including professionally welcoming customers, verifying applicant identification, and assisting in the completion of application forms. Additionally, the assistant is tasked with inputting data into online driver license application software and distributing relevant forms and informational brochures tailored to the needs of the customers. The assistant also administers standardized knowledge tests to assess applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices, while conducting vision screenings using a telebinocular instrument to ensure visual acuity for all applicants.

Furthermore, the assistant is responsible for entering test results and customer applications into online software systems via a PC terminal. They must independently address inquiries and concerns from the public, demonstrating a thorough understanding of the services offered and the specific requirements for each, including the criteria for obtaining REAL ID or non-REAL ID products. The assistant provides essential information regarding various services such as driver's license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), ensuring familiarity with the different restrictions and endorsements associated with commercial licenses. Upon request, they generate Restoration Requirements Letters for customers who visit in person.

In addition, the assistant is accountable for ensuring the correct fee waiver code is applied and properly documented whenever a fee waiver is necessary for processing customer transactions, adhering to all aspects of the Fee Waiver Guidelines. They strictly comply with the Driver and Vehicle Services Customer Service Policy and accurately process all REAL ID regulations. The assistant also issues and scans the Non-Native Born US Citizen/Non-US Citizen Courtesy Form, ensuring that all additional information required is collected appropriately.

The recruitment office for this position is actively seeking candidates who are proficient in Spanish. Bilingual individuals who can communicate effectively in both English and Spanish are highly encouraged to submit their applications. Those selected for these roles will play a crucial part in delivering information and support to customers who speak Spanish, ensuring that their needs are met with clarity and understanding. It is important to adhere to the language requirements specified in this posting, as all communications and responses must be conducted exclusively in the designated language.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel as required
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirement:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.