Hospitality Desk Ambassador

Brigham and Women's Hospital
United States, Massachusetts, Boston
75 Francis Street (Show on map)
Jun 09, 2025
Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, addresses concerns, and promotes a positive hospital image. High School Diploma or equivalent required. An associate's degree is preferred. Experience in customer service, healthcare, or a similar setting is preferred. Exceptional interpersonal and communication skills, with a strong focus on customer service. Ability to handle sensitive situations with empathy and professionalism. Strong problem-solving skills and the ability to work under pressure. Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks. Ability to work collaboratively with teams and departments. Responsibilities: Greet patients, visitors, and staff with a warm and professional demeanor. Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services. Address and resolve patient and visitor inquiries, concerns, and complaints promptly and empathetically. Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience. Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication. Inform patients and visitors about additional hospital services and programs that benefit them. The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.