Supervisor, Clinical Operations

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

The Supervisor, Clinical Operations works closely with leadership to facilitate the delivery of outstanding service and clinical excellence to Teladoc Health members. The Supervisor provides day-to-day support and leadership ensuring the effective and efficient delivery of Teladoc virtual care services. This role requires exercising considerable clinical judgment in applying professional knowledge to resolve service issues within established policies and practices.

Essential Duties and Responsibilities

Oversees the operations of the Primary 360 Nurse Team by:

• On-board, lead, motivate and develop a support team of Registered Nurses to promote a positive and productive workplace environment.
• Maintain adequate staffing to meet departmental turnaround time and quality goals through schedule and task list management.
• Develop and implement ongoing training activities to ensure staff are fully supported to deliver service excellence within each professional scope of practice.
• Conducts quality audits and provides employees with direct, positive and constructive feedback.

Ensures outstanding service delivery, quality and timeframes by:

• Oversees the daily operations of clinical staff, provides clinical expertise, and assures successful delivery of department KPI's.
• Ensure superior member experience which may include communicating directly with members via written, telephone or video communication.
• Serve as a subject matter expert and resource to the P360 Nurse team and other internal partners.
• Leads effective change management for operational process and updates staff accordingly.
• Identify, recommend and execute process and clinical workflow improvement opportunities.
• Assist staff with challenges and problem solving in real time, acting as point of escalation for members and inter-departmental issues, engaging with key stakeholders as needed
• Monitor and reporting daily case volumes and Service Levels to department leadership
• Represent Teladoc Health professionally in communication with internal and external stakeholders.
• Approve staff timecards and manage requests for paid time off.

Support corporate initiatives and special projects as needed.

Qualifications Required for Position

• Associates Degree in Nursing or Bachelor's Degree in Nursing
• Current, active credentials in good standing as a Registered Nurse, with unencumbered ability to be licensed in all 50 states
• 5+ years of health care experience
• Outstanding team player & strong interpersonal skills
• Excellent written and verbal communication skills
• Exceptional delegation skills
• Skilled in organizing and prioritizing work in a fast-paced environment
• Proficiency using technology and software programs including Microsoft Word, Excel, Outlook
• Skilled in organizing and prioritizing work in a fast-paced environment
• Motivation to meet both personal and team deadlines

Qualifications Expected for Position

• 2+ years of supervisory or other people leadership experience preferred
• Experience working in Virtual Care
• Remote work setting experience preferred
• Bilingual-Spanish speaking a plus
• Multi State Compact RN licensure preferred

The base salary range for this position is$93,000 - $98,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits 2025.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.