Agency Services Representative

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Essential Duties and Responsibilities:

• Answer inbound calls and make outbound calls as needed.
• Respond to agent emails via a Ticket System
• Provide agents with back-office support.
• Assist agents with commissions questions, leads support, product information, and more.
• Work with agents regarding missing application items
• Promote and support Allstate Health product sales.
• Make proactive outbound calls to agents to enhance business partnership.
• Maintain positive working relationships with assigned accounts.
• Present AHCP available advantages and benefits with inquiring agents
• Assist agents in maintaining current licenses.
• Meet or exceed call quality metrics.
• Provide world class support on every call.
• Additional projects as available and assigned.

The ideal candidate for this position brings an enthusiasm for providing the best customer service experience to both internal and external customers. All employees must be able to operate in a fast-paced, high-growth work environment and be able to tolerate a multitude of simultaneous tasks as the company continues to grow and develop.

Minimum Skills and Competencies:

• High school diploma or general education degree (GED) required
• Minimum of 1-year experience in a professional office required
• Customer Service- minimum 2 years' experience required
• Background in account management preferred
• Experience in a call-center environment preferred
• Ability to work remotely, with a team of others who are also working remotely
• Sit and work at a computer for long periods of time.
• Exceptional phone etiquette
• Ability to multi-task and prioritize workload with little oversight
• Excellent written, verbal, listening and interpersonal skills
• Proficient with Microsoft Office Suite
• Ability to work with and navigate through multiple computer screens, and
• Intermediate knowledge on how to use a computer, if issues arise should be able to do minor troubleshooting
• Have a can-do, positive attitude
• Insurance industry, specifically Life & Health is a plus!

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.