Applications Engineer

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Drive your Career, Explore Opportunities, Realize your Passion . . .

We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

The Role: The Applications Engineer plays a crucial role in delivering pre-sales and technical product marketing support to the East Region sales team through technical engagements with customers. The role requires knowledge of advanced semiconductor manufacturing technology and engineering-based problem-solving techniques, with duties that include making equipment recommendations, creating and delivering customer presentations, managing field evaluations, influencing product development to support the customer's future process requirements, and investigating complex equipment and process problems.

Main Responsibilities:

• Work with regional product managers and account team as appropriate to develop product value propositions, including cost of ownership modelling for individual products.
• Translate customer requirements into appropriate product recommendations using applications expertise and internal tools (e.g. PumpCalc, TransCalc, TDR, AIBs).
• Prepare and communicate knowledge and understanding of customer technical needs internally.
• Prepare and deliver high quality, persuasive customer and internal communications in a clear, concise and structured manner.
• Maintain up-to-date knowledge of product portfolio and development roadmaps.
• Clearly communicate locally derived and validated knowledge and learning collaboratively with Division and global applications team through internal presentations / meetings, Applications Information Bulletins (AIBs), and providing feedback for Tool Data Resource (TDR).
• Actively acquire knowledge to solve customer problems and create technical solutions. Become familiar with customer processes, equipment, and installed base and how Edwards solutions provide unique value when solving customer problems.
• Collect and share internal market and competitor information, such as market share, new technologies, customer roadmap, competitor intelligence.
• Recommend continual improvement programs (CIPs) and customer corrective action requests (CARs): Investigate and implement solutions.
• Participate with Technical Support colleagues in equipment failure investigations to identify root cause and drive improvements, using methodical analysis techniques (e.g. FMEA, 8D) and applications knowledge.
• Actively engage in knowledge documentation and collaborative sharing using formal and informal tools, including developing best known methods (BKMs) and applications information bulletins (AIBs), and use such knowledge to deliver best know methods to customers.
• Collaborate with internal partners and colleagues to support cross-functional activities.
• Ensure that all areas under direct control are conducted and work in a safe, effective, and environmentally responsible manner in compliance with the Company's Health, Safety and Environment policy and ensure that the requirements local Health and Safety legislation are met.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education:

A bachelor's degree in engineering or physical sciences, or a higher qualification, is highly desirable. Additionally, a Master of Science degree or equivalent professional experience across various scientific disciplines would be advantageous.

Relevant Previous Experience:

Previous experience in semiconductor sub-fabrication is advantageous. A robust foundation in both chemical and mechanical principles is preferable.

Skills:

The position requires an employee who can successfully:

• be a self-motivated learner and proactive knowledge seeker.
• identify customer needs and collaborate with internal partners to develop and implement solutions.
• analyze complex problems with intertwined technical and commercial challenges.
• convey highly technical issues in a succinct and effective manner.
• manage multiple projects and effectively prioritize tasks based on the evolving needs of the Account Team.
• identify and influence decision makers within Edwards and the customer's organization.
• understand the commercial drivers behind the customer's and Edwards' technical initiatives and how they fit within the Account Team's business strategy.
• evaluate commercial impacts of a technical solution (return on investment, cost of ownership, benefits, share gains, etc.).
• develop trusted technically credible customer relationships becoming indispensable to the customer being perceived at the go-to technical expert for vacuum pump and exhaust management solutions.

Benefits Summary

* Medical
* Dental
* Vision
* 401k with Company Match
* Paid Vacation
* Paid Floating Holidays
* Tuition Reimbursement
* Training and Development
* Parental Leave
* Disability Benefits
* Life and AD&D Insurance

Salary: $92,000 - $115,000

About Edwards

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity to make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.