Patient Experience Representative II (Infusion)

Position Summary/ Department Summary: Infusion Services provides intravenous (IV) infusion of medications and blood products, and certain injectable medications. Our department plays a crucial role in treating various diseases, offering infusion-based therapies delivered by a skilled and dedicated healthcare team.

Key Responsibilities:

The Patient Experience Representative II works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting the patient encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisor
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Minimum Qualifications: external applicants: 6 months of healthcare experience. Internal applicants: minimum 6 months as a PER

Education: High-school or GED diploma

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.