Systems Application Administrator (51.25)

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first.

JOB DESCRIPTION:
Systems Application Administrator is highly motivated and detail-oriented with. The incumbent will be primarily responsible for the management and configuration of Cityworks and KloudGin systems. This role focuses on ensuring system reliability, enhancing user experience, and optimizing processes to support the department's goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Manages and configures Cityworks, KloudGin, and other operational systems to meet the needs of Company Operations
* Customizes workflows, forms, and templates to optimize system functionality
* Sets up, manages, and revokes of user rights
* Provides technical support to end-users, resolving issues related to system functionality and usability
* Provides technical support and troubleshoots application-related issues
* Monitors system performance to ensure applications are operating efficiently
* Applies application updates, patches, and upgrades
* Develops and maintains application-related documentation, including manuals and policies
* Coordinates with vendors and external support groups for resolution of software issues
* Serves as the primary point of contact for troubleshooting and issue escalation with vendors
* Collaborates with cross-functional teams to understand and fulfill application requirements
* Documents system configurations, workflows, and operational procedures
* Creates reports, performs queries, and creates validation tools for end users and supervisorial staff
* Ensures compliance with security policies and protocols for application systems

REQUIRED SKILLS & MINIMUM QUALIFICATIONS:
* A bachelor's degree in Information Technology, Computer Science, or a related field
* Three or more years of directly related experience required
* Professional certification (e.g., Application Administrator Certification) is a plus
* Proven experience as an Application Administrator or similar role
* Hands-on experience with Cityworks or KloudGin is highly preferred
* Strong troubleshooting and problem-solving skills
* Familiarity with various operating systems and platforms
* Excellent communication skills and the ability to work with cross-functional or interdisciplinary teams

May include but not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

BENEFITS

Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.

COMPENSATION INFORMATION

The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.

The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.