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Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).
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Youth Advocate - Waukesha Youth CCS
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| Job Code: |
2025-CSCA-005 |
| Location: |
Waukesha |
| Department: |
Waukesha Adult & Juvenile Services |
| FT/PT Status: |
Full Time |
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| Job Responsibilities: |
Program: Waukesha Youth CCS Position: Youth Advocate
Position Summary: Provide Individual Skill Development and Enhancement to youth referred by DHHS, CCS Department. Individual Skill Development and Enhancement includes training in communication, interpersonal skills, problem solving, conflict resolution, decision-making, self-regulation and other specific needs identified in the youth's service plan.
Essential Functions:
* Process assigned referrals, opening electronic and paper files.
* Attend initial staffing and follow up case reviews.
* Maintain face-to-face contact with the juveniles in their homes, at school, and in the community, as determined at the initial staffing and follow up reviews.
* Provide youth with intensive support, mentoring, and monitoring to assist them with the specific goals as determined in the youth's case plan.
* Provide 24-hour coverage, via cell phones, for after-hours skill development, education and problem solving and conflict resolution.
* Maintain regular, at least one contact per week or more as needed with the CCS Care Coordinator to collaborate on the youths' behavior/progress and to report any concerns.
* Attend any/all necessary Department staffings, meetings or court hearings, as requested by the CCS Care Coordinator.
* Maintain regular contact with the parents/guardian, as determined at the initial staffing, to collaborate on the youth's behavior and to provide ongoing support/family psychoeducation to the caretakers.
* Maintain contact with the schools of youth, as determined necessary and appropriate at the initial staffing, to monitor compliance with attendance and behavior at school.
* Complete all necessary paperwork and reports per policy/procedure, including case notes and billing logs.
* Enter and maintain data tracking system as required by the program. Ensure information is updated on all spreadsheets and other related documents for tracking purposes.
* Document after hour calls on the 24-hour cell phone in an after-hours call log, update and maintain timely entries, providing the information to the supervisor upon request.
Other Duties and Responsibilities:
* Attend and contribute to JIS (Juvenile Intensive Services) Department staff meetings.
* Assist with answering the office phone when necessary.
* Other job-related duties may be necessary to carry out the responsibilities of the position.
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| Job Qualifications: |
Knowledge, Skills and Abilities:
* Must complete all required trainings prior to working with youth, knowledge of the Youth Justice System
* Excellent verbal and written communication skills
* Ability to respond to after-hour situations
* Solid computer skills
* Ability to work with diverse at-risk youth population
* Good organizational skills with the ability to multi-task and prioritize workload
* Must be trained in all WCS required Evidence Based Principles within 90 days of hire and follow models of fidelity established by the agency
* Must successfully complete 40 hours of Training as required by DHHS through UW Green Bay prior to taking on cases and must successfully complete 8 hours of CEU training credits each year of employment.
Minimal Qualifications:
* Bachelor's Degree in Human Services field
* Knowledge of the Youth Justice System
* Extensive experience in the field with youth preferred
* Bilingual in Spanish is a plus
* Must pass criminal background check
* Valid driver's license and insured automobile required.
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| Other Job Information (if applicable): |
Work Relationship and Scope: Reports to Program Supervisor and interacts with the Director of Waukesha Court Services. Works with at-risk youth referred by CCS Care Coordinator, parents/guardians, WCS staff, court personnel, school personnel, DHHS Social Workers, Juvenile Center personnel, and law enforcement.
Personal Attributes: Follow the agency Code of Conduct; the WCS handbook, Core Values and program policies and procedures of the agency and DHS; adhere to the casual yet professional workplace appearance; reliability in reporting to work regularly and on time; accuracy and attention to detail when documenting youth contacts and entering information into the program database; maintain professional and respectful communication with co-workers, participants, DHHS personnel, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.
Working Conditions: The majority of work is conducted out of the office, requiring extensive driving throughout Waukesha County; Individual meetings with youth participants in home, at school, and in the community; Transport participants; Office work to complete computer and paperwork; Average 40 hours per week; Flexible work schedule, includes 24-hour, 7 days per week on-call, crisis pager (must be available for coverage to handle crisis calls from youth participants/parents); Must attend DHHS staffing and court appearances.
Physical Demands: Ability to conduct extensive driving in Waukesha County for long periods of time; Ability to sit at workstation for up to 2 hours at a time; Requires hand and finger dexterity.
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Wisconsin Community Services
Apr 17, 2025 