IT Software Engineer Intern (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a IT Software Engineer Intern on our Information Technology team. This is a hybrid position reporting into our Chicago, IL office.

RESPONSIBILITIES:

System Development

• Document Existing Systems:
• Analyze and document legacy PowerApps and PowerAutomate workflows and forms to support system migration and historical reference.

Migrate and Reengineer Workflows:

• Redesign and transition PowerApps/PowerAutomate systems to ServiceNow, ensuring improved automation, efficiency, and scalability.

ServiceNow Development & Automation:

• Develop new ServiceNow workflows using Flow Designer, Business Rules, and IntegrationHub to automate ITSM processes.
• Ensure workflows align with business needs and ServiceNow best practices.

Reporting and Dashboard Creation:

• Design and maintain ServiceNow dashboards, reports, and performance analytics to improve visibility into ITSM operations.
• Provide actionable insights through data visualization and reporting.

System Maintenance

• Provide System Support:
• Provide operational system support for ServiceNow and PowerApps/Power Automate environments in collaboration with the designated manager.
• Participate in "break-fix" issue resolution.
• Troubleshoot and resolve break-fix issues, including system errors, workflow failures, and user access problems.
• Assist end-users with issue validation and resolution, ensuring proper troubleshooting steps and communication.
• Work within established ITSM processes and SLAs to ensure timely resolution of incidents.
• Document recurring issues and recommend proactive solutions to improve system stability.
• May include other responsibilities as assigned

May include other responsibilities as assigned

REQUIREMENTS:

1. Working towards BS or BA degree in Information Technology or related field.
2. Experience with .ASP.NET MVC, C#, html, and CSS a plus.
3. Experience working Sharepoint technologies such as Microsoft PowerApps and Microsoft PowerAutomate a plus.
4. Experience with IT Service Management tools such as ServiceNow a plus.
5. Ability to work well with people from many different disciplines with varying degrees of technical experience and varying levels within the organization.
6. Ability to work effectively within a team while being considerate with other team members required.
7. Ability to manage time effectively.
8. Ability to express technical concepts effectively verbally and in writing.
9. Familiarity with Test Driven Development and proficiency in unit and functional testing
10. Ability to work well within a team of software engineers on project tasks.

This role is an exempt position, and the salary range for this position is $18.50-$24.50. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION