Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.
Responsible for identifying, designing, and implementing process improvements across organization operations to enhance efficiency, quality, and member outcomes. Works collaboratively with multidisciplinary teams to evaluate workflows, optimize performance, and drive sustainable changes that align with organizational goals.
Principle Duties and Responsibilities:
- Leads process improvement initiatives aimed at increasing operational efficiency and improving member outcomes.
- Collaborates with clinical and administrative teams to analyze current workflows and identify areas for improvement.
- Develops and implements strategies and solutions that drive measurable performance improvements.
- Monitors and evaluates the effectiveness of implemented changes and adjusts strategies as needed.
- Establishes metrics and KPIs to track progress and performance across various health plan functions.
- Provides training and support to health plan staff on process improvement methodologies and best practices.
- Identifies and mitigates potential risks associated with new processes and practices.
- Ensures compliance with regulatory standards and health plan policies in all process improvements.
- Performs other duties as assigned
- Complies with all policies and standards
Education
- Bachelor's Degree Healthcare Administration required or Bachelor's Degree Business required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
Yes
Experience
- At least 5-7 years of experience in process improvement or quality management required
- At least 3-5 years of leadership experience required
- At least 3-5 years of experience within a healthcare setting preferred
Knowledge, Skills, and Abilities
- Expertise in process improvement methodologies, such as Lean or Six Sigma.
- Strong analytical skills with experience in workflow analysis and optimization.
- Excellent communication and collaboration skills to work across departments.
- Ability to manage multiple projects and prioritize tasks effectively.
- Proficiency in data analysis and performance metrics evaluation.
- Adaptability to evolving needs and challenges within a dynamic healthcare environment.
Working Conditions:
- This is a hybrid role that requires an onsite presence when needed (at least 1x/month); local candidates are preferred
Physical Requirements
- Standing Frequently
- Walking Frequently
- Sitting Occasionally
- Lifting Frequently
- Carrying Frequently
- Pushing Occasionally
- Pulling Occasionally
- Climbing Rarely
- Balancing Frequently
- Stooping Occasionally
- Kneeling Occasionally
- Crouching Occasionally
- Crawling Rarely
- Reaching Frequently
- Gross Manipulation (Handling) Frequently
- Fine Manipulation (Fingering) Frequently
- Feeling Constantly
- Foot Use Rarely
- Vision - Far Constantly
- Vision - Near Constantly
- Talking Constantly
- Hearing Constantly
Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Mass General Brigham Health Plan
Apr 15, 2025