Small Business Banking Team Leader

Location & Travel: Responsible for overseeing the Small Business Banking team across the Western Washington markets, including financial centers in Seattle, Bellevue, Tacoma, Smokey Point, and Bellingham. Considerable travel within the region is required.

"Washington Trust Bank is a place where laughing and enjoying work are part of our DNA. Working hard to make sure we take care of the customer and the bank. The culture is about doing the right thing! It makes it easy to come to work every day and give 100%." - Dominic DeCaro, Director - Credit Resource Center & Small Business Banking

Washington Trust Bank is looking for a dynamic leader to join our Small Business Banking team. Our SBB Team Leader position offers an opportunity to develop and grow client relationships, becoming a trusted business partner to our Western Washington markets including Seattle, Bellevue, Tacoma, Smokey Point, and Bellingham. Our team is experienced, equipped and empowered to provide the highest level of customer service. If this is what next steps in your career look like - we want to hear from you!

Participates in Small Business Banking (SBB) business development efforts by identifying referrals and prospects and calling on clients/prospects to achieve sales goals. Provides high quality customer service while assuring bank and division profitability and asset quality standards are met. In conjunction with the SBB Manager, provides sales management, support and decision making for staff within a relationship team to attain established goals.

ESSENTIAL FUNCTIONS

• Proactively investigates opportunities for expanding Small Business market share and making business more profitable, with particular attention to identifying prospective clients and additional financial needs among present clients. Responsible for meeting negotiated production goals.
• Responsible for marketing Small Business products and services including preparing for client calls, making sales calls, and call follow-up. Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks clients for referrals.
• Ensures an effective working relationship with other Bank personnel as required to perform client support and sales functions. Cultivates strong connections with retail branch staff in order to develop internal pipeline of quality referrals. Develops strategies to engage in difficult negotiations or presentations.
• Integrates effective Internal Controls into all applicable work processes. Maintains a working knowledge of Internal Controls with particular attention to Key Controls. Is responsible for ensuring that updates to Internal Controls documentation are performed timely when there are changes in the risk parameters and/or work flow.
• Participates in regular training programs with employees of WTB in order to maximize Small Business sales opportunities. These programs will emphasize: product knowledge; prospect identification; referral procedures; regulatory compliance issues; other areas of interest.
• Develops and implements individual call plans tailored to increase the Small Business market penetration and client usage of bank services and identifies needs in prospects in order to establish them as clients. Uncovers client needs by asking the right questions; utilizes needs-based selling. Reports on results will be recorded and reported on a regular basis.
• Establishes and develops relationships with small business contacts so that potential Small Business customers will be referred to WTB.
• Pre-qualifies Small Business borrowers to include preparation of cash flow work sheets and requesting and analyzing financial records and tax returns.
• Responsible for meeting all banking and financial needs of Small Business relationship clients including all products and services offered by the Bank (Trust, International Banking, Private Banking, Real Estate, Cash Management, etc). Works with various product specialists to help ensure an integrated and seamless approach to servicing the client; delivers superior services and products to clients through the appropriate referral of all components of respective business unit team and other Bank departments
• Formulates and implements strategies based on client needs and preferences and ensures a consistent client experience (understands financial goals of each Small Business client).
• Keeps abreast of new products, methods/techniques, key industry trends, conditions and changes in laws, regulatory policies and accounting practices.
• Takes a leadership role in community affairs and activities where warranted for effective business development and community exposure.
• Regular, reliable attendance is required.
• Perform compliance and risk management duties as required or assigned.

Managerial and administrative functions:

• Responsible for the daily administration of workflow of all team members.
• Negotiates performance goals with team members and monitors and reviews goal progress quarterly. Conducts a formal performance review at least annually with each team member.
• Develops the credit, customer relations, and business development skills of team relationship officers through a combination of goal setting, delegation, training, counseling and performance appraisals.
• Communicates and interprets bank guidelines, policies and programs, including the officer extra compensation plan.
• In partnership with the SBB Team Leader, formulates short and long range team plans and evaluates the team organization structure and operating procedures.
• Actively supports the Bank's Affirmative Action goals.
• Leads and participates in community affairs and activities.
• Balances the number of borrower and non-borrower relationships assigned to each relationship officer to assure adequate time for a high level of customer service, timely credit submissions and officer calls.

KNOWLEDGE/SKILLS/EXPERIENCE

• Bachelor's Degree in Finance, Accounting, Business or related field or equivalent experience
• General banking knowledge and/or Small Business lending acquired through experience in the Small Business transactions, processing control procedures, general ledger and accounting principles and familiar with traditional bank policies.
• Work experience in fiduciary relationship management, including experience in Small Business Lending.
• Knowledge of Small Business policies and structure, product knowledge and financial analysis.
• Working knowledge of Bank products and services.
• Proven analytical skills; ability to review and interpret complex data (determining risk, assessing complexity of accounts, etc).
• Excellent written and verbal communication skills; ability to analyze, synthesize and articulate complex ideas and communicate such to colleagues, team members, and clients.
• Excellent interpersonal skills; ability to collaborate with and work effectively with diverse groups of people, managing conflict, negotiating for results and developing working relationships with potential and current clients.
• High degree of PC based technical skills, including proficiency with the Microsoft Suite of products
• Ability to set and achieve challenging goals.
• Required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).

Compensation:

Seattle, Bellevue - $133,238 - $199,857
Tacoma, Smokey Point, and Bellingham - $123,721 - $185,581

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable annual bonus and incentive compensation plan.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outline by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.