INTAKE COORDINATOR

JOB PURPOSE:

Provides support to the Military Family Clinic as the first contact for services. The Intake Coordinator will conduct phone and face to face screenings, referrals and intakes for Veterans, Active Duty Service Members (ADSM) and their families. The intake coordinator will work with a multi-disciplinary team for case assignments, consultations and care coordination.

ESSENTIAL JOB RESPONSIBILITIES:

• Conduct initial screeners, intakes, and biopsychosocial assessments (diagnostic interviews) with Veterans and /or family member. Coordinate case assignment with MFC multi-disciplinary team. Document detailed and confidential intake information on the electronic health records (EHR) system; maintain comprehensive client referral tracking system. Prepare reports as requested by Clinic Director.
• Meet regularly with Clinic Director and Lead Clinician to coordinate case assignments, client access data, client activities, report referral to admission conversion rate; Provide on-going program evaluation and recommendations to the Clinic Director for continuous growth and quality.
• Be active in and network with Veteran community groups. Provide program presentations at various community groups within the greater and surrounding area. Promote the success and reputation of the Military Family Clinic and its programs. Develop a network of partners for client access to resources.
• Knowledge of local community resources and provide warm hand-offs for Veterans and families needing external referrals. Consults with external service providers and partners.
• Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Masters Degree in Social Services field. Actively seeking licensure and/or certifications as required by state regulations for LPC, LMFT, or Social Work highly preferred. Keep current in the field of mental health, counseling, case management and other related social services.

EXPERIENCE: 3+ years post masters experience in intake coordination and/or case management preferred. Experience working with Veteran and Military population highly preferred. Bilingual candidates also preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Drivers License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency to conduct screenings and intakes at designated satellite locations. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.