- Requires a bachelor's degree or an equivalent combination of education and experience
- A minimum of 10 years project management, client services or consultant experience with at least 7 years of management experience. Experience in the healthcare industry is strongly preferred.
- Understanding of worker's compensation industry and disability management programs
- Understanding of Broadspire product lines and operations
- Knowledge of risk management services
- Strong knowledge of project management (process and people)
- Excellent organizational skills
- Excellent negotiation, presentation, decision making, follow through and leadership talents
- Strong knowledge of software productivity tools (i.e., spreadsheet, word processing, Microsoft Project and data base applications)
- Strong written and oral communication skills
- Strong analytical and problem solving skills
- Ability to meet travel requirements
- Must complete continuing education requirements as outlined by Crawford Educational Services
- Provides leadership in conceptualizing project approaches and solutions for external client implementation projects.
- Oversees the development of detailed project plans, communication plans, schedules, role definitions and risk management.
- Identifies and resolves complex project/program tasks and issues; proactively put plans in place to prevent future issues.
- Manages and directs implementation personnel. Established performance objectives and personal development targets and regularly provides coaching for performance improvement and development.
- Recruits, screens, interviews and hires employees to ensure appropriate staffing of the implementation unit.
- Directs and manages the efforts of the project teams to deliver results within expected time frames by setting and enforcing project philosophies, encouraging and recognizing teamwork, and creatively and positively addressing cultural challenges.
- Monitors and evaluates the effectiveness of implementation and develops strategies for continuous quality improvement. Manages project activities, client expectations, and project team members to ensure success criteria are met within budget and on schedule.
- Works directly with clients to communicate project status and resolve issues related to project status and deliverables. Facilitates requirements analysis and process mapping sessions to capture client configuration requirements.
- Participates actively in business development/sales to include but not limited to, developing proposals; responding to RFPs, developing project approaches/solutions, sizing and pricing of projects.
- Assists sales/account management personnel with presentations, proposal preparation and pricing.
- Estimates resources requirements based on project scope approach and plan and assemble multi-disciplinary teams
- Requires a bachelor's degree or an equivalent combination of education and experience
- A minimum of 10 years project management, client services or consultant experience with at least 7 years of management experience. Experience in the healthcare industry is strongly preferred.
- Understanding of worker's compensation industry and disability management programs
- Understanding of Broadspire product lines and operations
- Knowledge of risk management services
- Strong knowledge of project management (process and people)
- Excellent organizational skills
- Excellent negotiation, presentation, decision making, follow through and leadership talents
- Strong knowledge of software productivity tools (i.e., spreadsheet, word processing, Microsoft Project and data base applications)
- Strong written and oral communication skills
- Strong analytical and problem solving skills
- Ability to meet travel requirements
- Must complete continuing education requirements as outlined by Crawford Educational Services
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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Crawford & Company
Apr 05, 2025