Lead Technical Support Engineer I

At Safety National, we don't just offer jobs - we build careers with purpose! Since 1942, we've been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success-both personally and professionally. Ready to grow with us? Apply today!

Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/

This opportunity is in the Information Technology department.

As the company's largest department, I.T. is responsible for supporting both ongoing operations and our next innovative project. Information technology is prioritized, allowing us to partner with colleagues to securely enable and support new capabilities every day. Utilizing a diverse set of technologies, like Guidewire, Salesforce, Java, C#/.NET, Mule, and Azure, the available career opportunities continue to grow rapidly. Our department consists of agile teams where individual contributions are recognized, and career advancement is nurtured.

Role Description:

As a Lead Technical Support Engineer I, you will guide the Service Desk support and access administration team to ensure timely, secure, and high-quality IT support operations. You'll play a key role in driving continuous improvement by identifying training opportunities, mentoring team members, and leading initiatives to enhance customer satisfaction. You'll be instrumental in ensuring incidents and requests are fulfilled within service level agreements (SLAs), tracking ticket trends, maintaining IT announcements, and participating in after-hours support. With your strong technical expertise in Windows systems, Active Directory, and identity management, you'll also collaborate with infrastructure and security teams to uphold operational excellence and compliance. If you're a proactive leader who thrives on elevating service standards and fostering team development, this opportunity is made for you.

Qualifications:

Education:

• Bachelor's degree in a related field is required.

Required Qualifications:

• Minimum of 3 or more years of experience in Information Technology or a related field.
• Strong customer service orientation.
• Responsible, dependable, and accountable demeanor.
• Strong knowledge of Windows operating systems, Active Directory, and network fundamentals.
• Experience working with identity management platforms such as Active Directory.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications:

• Two or more professional certifications within the job area.
• Okta Certified.
• ITIL Certified.
• ServiceNow experience.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $74,000 to $94,000. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location.

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