Managed Print Services Engineer
 CDW | |
 United States, Illinois | |
 Apr 03, 2025 | |
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Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The CDW Managed Print Services (MPS) Engineer has responsibility for providing pre-sales and post-sales overlay support to our team of MPS Specialists for the purpose of assisting them in the successful sales of CDW's MPS solutions. As a result of these sales-facing activities, the MPS Engineer will have direct day-to-day contact with CDW's Sales Leadership and Account Managers, as well as CDW customers. What you will do: * CDW uses a printer fleet management software tool (MPS Tool) to assess, monitor and manage our prospective and current MPS customers. As a subject-matter expert on our MPS Tool, the MPS Engineer is responsible for: * Maintaining advanced levels of technical proficiency on the MPS Tool at its most current software version and release level. * Providing recommendations and guidance to management and the MPS Specialists on the potential uses for the MPS Tool in our sales and contract management activities. * Providing technical training and guidance for the MPS Specialists on the use of the MPS Tool for the following purposes. * Collecting information about the customer's printer fleet. * Monitoring devices under contract. * Automating the customer's order placement/fulfillment process. * Producing and disseminating printer fleet reports to the customer. * Provide pre-sales technical sales support to the MPS Specialists and Account Managers. * Participate in conference calls/webinars with the MPS Specialists, Account Mgrs, MPS Tool partner account representatives and customers. * Provide MPS Tool web demonstrations for potential MPS customers. * Perform installations of the MPS Tool for MPS customers. * Provide post-sales technical support of CDW printer fleet management software applications to customers. * Provide assistance with implementations and technical support of the CDW printer fleet management software applications tool. * Monitor the CDW printer fleet management software application data collected for accuracy. * Provide support to MPS Specialists in drafting proposals as they pursue MPS sales opportunities. * Perform remote and/or onsite basic and advanced printer assessment services and provide documentation detailing the information and data collected. In some instances, these services engagements may be billable. What we expect of you: * Associate's degree and at least 2 years of experience working with printers and content management solutions in a consulting capacity OR * 4 years of experience working with printers and content management solutions in a consulting capacity * 3-5 years of experience performing billable consulting services * Excellent organization and time management skills * Strong verbal and written communication skills * Ability to interact effectively with internal and external customers * Self-starting and motivated * Passion for solution sales * Advanced levels of Word, Excel and Outlook skills * Advanced group presentation and training skills * Ability to multi-task, organize and prioritize * Ability to communicate effectively and concise using a variety of styles and techniques appropriate to the audience * Ability to understand complex problems and to collaborate and explore alternative solutions * Applicant must be able to occasionally move about inside the office to perform hardware and software installations and configuration activities both within the organization and at client sites * Must be able to lift up to 25 lbs. without assistance and over that amount with assistance * Ability and willingness to travel up to 25% or as needed to other CDW locations, meetings and client sites * Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed. * Certifications and Training: * AIIM ECMp (Practitioner), or higher * AIIM ERMp (Practitioner), or higher * Comptia CDIA+ Pay range: $ 69,000- $ 89,000, depending on experience and skill set We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. | |