Service Operations Coordinator, Job Orders

Application Instructions:

To be considered for this position, please follow these two steps:

1. Complete the Culture Index Survey - Copy and paste the following link into your web browser: https://go.cultureindex.com/p/RUReC4diBW1
2. Submit Your Application - Click the "Apply" button at the end of this job description to officially apply for the role.

Your application will only be reviewed if both steps are completed.

Service Operations Coordinator, Job Orders - Mandeville, LA

Join Us and Lead Service Coordination, Efficiency, and Operational Execution

Are you a highly analytical, detail-driven professional who thrives in a fast-paced, high-pressure environment? Do you excel at coordinating service operations, improving processes, and ensuring service excellence? If you're a proactive problem solver with strong communication and organizational skills, we have the perfect opportunity for you.

We are seeking an Operations Coordinator to manage service delivery, administrative coordination, and workflow optimization for our Service Team. This role is crucial to ensuring compliance, maintaining efficiency, and enhancing service quality in support of marine, power generation, and industrial service operations.

Is This You?

• Results-Oriented Coordinator: You thrive in a high-energy environment with shifting priorities and tight deadlines.
• Process & Detail Focused: You excel at workflow optimization, quality control, and service order management.
• Clear & Direct Communicator: Your communication style is fact-based, straightforward, and action-driven.
• Self-Motivated & Adaptable: You work independently, managing multiple tasks with precision and efficiency.
• Tech-Savvy & Financially Astute: You're comfortable with ERP systems, Microsoft Office Suite, and data-driven decision-making.

About the Role

As an Operations Coordinator, you will:

• Manage Service Work Orders and Job Orders: Open and maintain service work orders (SWOs) and job orders while ensuring compliance with contractual obligations.
• Ensure Accuracy & Efficiency: Analyze requests for quotes, create precise orders, and ensure clean, mistake-free billing within five days of job completion.
• Financial & Reporting Oversight: Track time, travel expenses, invoicing, and resolve discrepancies to support revenue and efficiency goals.
• Optimize Service Delivery: Coordinate with various departments to facilitate smooth workflow and timely delivery.
• Enhance Customer Experience: Maintain strong relationships with internal teams and external clients, providing regular service updates.
• Drive Continuous Improvement: Identify efficiency opportunities, document processes, and implement best practices for operational excellence.
• Support Staff Development: Assist in cross-training initiatives, workflow improvements, and productivity tracking.

Education & Experience Requirements

Required:

• Associate's or Bachelor's degree in Procurement, Supply Chain, Technical Science, or a related field OR 3+ years of relevant experience.
• Proven experience in service coordination, supply chain, procurement, or operational support.
• Proficiency in Microsoft Excel, Word, PowerPoint, and ERP systems.
• Strong negotiation, problem-solving, and organizational skills.

Preferred:

• Technical knowledge of the maritime and energy industries.
• Familiarity with technical drawings and measurements (standard & metric).

Key Performance Indicators (KPIs)

• Service Work Order Accuracy: Maintain 100% accuracy in billing and reporting.
• Efficiency & Productivity: Improve workshop margins by at least 3% YoY.
• Customer Satisfaction: Ensure regular updates and proactive communication with stakeholders.
• Process Optimization: Design and implement efficiency-driven service workflows.

Compensation & Benefits

Competitive Salary - $25 - $32 per hour, based on experience
Comprehensive Benefits Package, Including:

• Medical, Dental, and Vision Insurance
• 401K with Company Match
• Generous PTO & Paid Holidays
• Career Development & Growth Opportunities
• Life & Disability Insurance, Legal Assistance, and More

Work Environment & Physical Demands

• Professional office setting with frequent use of computers, phones, and office equipment.
• Physical activity required, including standing, walking, kneeling, lifting up to 50 lbs, and working in confined spaces.
• Outdoor work required in various weather conditions as needed.
  • Location: Mandeville, LA
  • Monday - Friday | Business Hours

Why Join Us?

At MSHS & PPG, we are committed to delivering top-tier service to industries that power the world. This is your opportunity to lead operational improvements, support vital industries, and drive efficiency in a high-impact role.

If you're ready to take ownership, optimize processes, and make a meaningful impact, we want to hear from you!

Ready to Apply? Submit Your Resume Today!

* Equal Opportunity Employer | EEO/AA Employer/Vet/Disabled

* All offers contingent upon successful background check & drug screening

Complete the Culture Index Survey - Copy and paste the following link into your web browser: https://go.cultureindex.com/p/RUReC4diBW1