Community Action, Inc. of Rock & Walworth Counties
Job Description
Job Title: Twin Oaks Shelter Custodial and Support Staff EEO Category: Service
Department: Community Programs Salary Level: CP3
Reports To: TOS Manager Approved Date: 3/24/25
FLSA Status: Non-Exempt Revised/Reviewed Date:
SUMMARY: Responsible for assisting the Program Manager with resident relations, community outreach, shelter operations and janitorial needs. Must have a flexile schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
CORE VALUES:
- Initiative: Self-starter requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods.
- Relationships: Projects a positive attitude and relates effectively with others to build strong working relationships built on a foundation of honesty, compassion and respect. Promotes and maintains appropriate professional boundaries.
- Problem Solving: Identifies problems, secures relevant information and implements solutions.
- Planning and Organizing: Establishes and manages work priorities; efficiently allocates time and utilizes available resources appropriately; effectively handles multiple assignments.
- Cultural Competency: Commitment to learning and integrating cultural differences into day to day practices. Ability to react and interact with those of a different background effectively in order to fulfill agency mission.
- Attention to Safety: Assists in the creation of a safety culture by working in a safe manner; reports unsafe situations and accidents; follows safety procedures; requests and uses safety equipment and safety techniques; and participates in safety training.
- Attendance/Punctuality: Team member is on time and prepared for meeting with participants and stakeholders internal and external to the organization
SHELTER CUSTODIAL AND GROUNDS KEEPING
- Responsible for daily custodial and cleaning needs.
- Monitor the conditions of Twin Oaks Shelter property to identify safety and yard maintenance needs and report those needs to the shelter manager.
- Remove and dispose of litter and other refuge.
- Mow and trim lawns as needed.
- Remove snow from sidewalks, fire lanes, entrances and driveways as needed.
- Maintain temperature, maintenance, and cleaning logs.
- Cleaning, set up, and changeover of resident rooms.
- Organization of supplies and consumable items.
- Perform other maintenance/laborer tasks as requested by the Shelter Manager
RESIDENT RELATIONS
- Attends to resident needs; ensures the shelter is a safe and peaceful environment through rule enforcement, conflict resolution and engaging residents in shelter projects and activities.
- Works with households to complete an application for services, checks and signs all forms.
- Conducts intakes (explains welcome packet, rules and responsibilities and move-in forms)
- Assists residents with maintenance and changeover of rooms
- Reads, contributes to and helps maintain the shelter log to communicate shelter issues with the manager and other shelter staff to coordinate services to residents
- Conduct exits (obtain completed exit surveys, has keys turned in and does final room inspections)
- Room inspections or other duties as assigned
SHELTER SUPPORT
- Maintains office services by answering phones, taking messages and providing information on the program and community resources
- Accepts and records donations; signs donation receipt forms
- Accommodates and directs visiting groups and those doing projects at the shelter
- Writing out thank you notes (or providing address information so thanks can be sent) for donations, community meals or food donations and volunteer efforts
- Assist with maintaining the waitlist by completing background checks, verifying homeless status, and contacting potential households to verify housing need
- Contact households that are HUD Category 1 or 4 homeless to complete the barriers assessment for Coordinated Entry
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
- Shift coverage when short shelter staff.
- Other duties as assigned
The above statements reflect the general details necessary to describe the major functions of this position and are not intended to be a detailed description of all the work/functions that may be required
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
- High school diploma/GED required or individual is actively pursuing degree completion.
- Experience matching essential duties and responsibilities preferred.
LANGUAGE SKILLS:
- Requires effective listening, verbal and written communication skills, with strong attention to detail and accuracy.
MATHEMATICAL SKILLS:
- Knowledge of basic math facts: adding, subtracting, multiplying, dividing, fractions, and percentages.
REASONING ABILITY:
- Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
- Ability to creatively solve problems requiring decision-making skills where limited standardization exists.
OTHER SKILLS AND ABILITIES:
- Ability to comprehend and follow written and oral directions.
- Ability to work independently.
- Ability to work on multiple projects and meet multiple deadlines.
- Must demonstrate good professional judgment, reliability and an ethical practice record.
- Ability to adapt and respond appropriately to the demands of various situations.
- Ability to use hand and power-operated tools associated with lawn care.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to reach with hands and arms; stand; talk or hear; taste or smell; walk; sit; climb, balance, stoop, kneel, crouch or crawl.
- Use hands to finger, handle, feel or operate objects, tools or controls.
- Frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Must have the physical stamina to perform outdoor physical labor in changing weather conditions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasionally exposed to wet and/or humid conditions, moving mechanical parts.
- Exposed to outside weather conditions; extreme cold; extreme heat;
- The noise level in the work environment is usually moderate and occasionally loud.
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Community Action, Inc.
$15/Hour - PTO, Health Insurance, Dental, Vision, 401k
Jun 12, 2025