Patient Accounts Representative

Dover Behavioral Health System is a 104-bed, acute care psychiatric hospital located in the beautiful Dover, Delaware area. Dover Behavioral Health System features individual units for adolescents and adults and offers inpatient acute care, partial hospitalization, and intensive outpatient programs. On average, over 10,000 patients receive care from our compassionate health care team each year at Dover Behavioral Health System. This opportunity offers working at a hospital known for its outstanding patient satisfaction, including ranking 6th for highest patient satisfaction in 2020 compared to over 200+ psychiatric hospitals. We attribute this success to our talented and dedicated staff. We are the best at what we do!

Website:Dover Behavioral Health | Dover, DE | DoverBehavioral.com

Dover Behavioral Health System is seeking a full-time Patient Accounts Representative. The incumbent will be responsible for delivering high quality assessment and admissions services to the public to ensure the organization is meeting the operating needs and financial goals through verification of insurances and the collection of payments.

Responsibilities:

• Verifies Medicare benefits via the CWF and identifies potential financial issues timely; Informs Assessment and Referral Center and the Central Business Office of any immediate financial issues
• Verifies insurance benefits within a 24-hour time frame for all admissions received during regular business hours; Weekend admissions should be verified no later than Monday in the following week
• Contacts insurance companies to determine extent of coverage, certification requirements and other policy limitations, deductibles and co-insurance
• Enters and maintains patient verifications into the AS400 system timely and accurately ensuring notes and patient information is transcribed and updated
• Reviews all insurance information loaded by the Assessment and Referral Center for accuracy and completeness; Identifies and rectifies problems as needed.
• Identify and reports to Director, Central Business Office of negative trends pertaining to payers
• Completes the review of admission packets in a timely manner
• Notifies patients/guarantor of any financial responsibility via phone/letter and provides facility upfront collections expectations

Benefit Highlights:

• Competitive Compensation
• Generous Paid Time Off - 24 days in the first year!
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career Ladder Opportunities

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points,

an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Requirements:

High school diploma or equivalent; Previous insurance and billing experience in a hospital setting preferred; Strong computer skills required.

EEO Statement

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