dental insurance, life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
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Benefits Information
Full-time employees will enjoy a competitive benefits package with options for you and your family including:
* Paid Time Off |
* Paid Holidays |
* 401(k) Matching |
* Health Insurance |
* Vision Insurance |
* Life Insurance |
* Health Savings Account |
* Tuition Reimbursement |
* Employee Discount |
* Reduced Tuition Rates |
* Disability Insurance |
* Employee Assistance Program |
* 401(k) |
* Pet Insurance |
* Dental Insurance |
* Paid Training |
* Flexible Spending Account |
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The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Opportunity Employer
Overview
BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.
Qualifications
Minimum Requirements
- Bachelor's Degree in Criminal Justice or related field or equivalent work experience preferred.
- Minimum of two (2) years of experience in customer support or training.
- Some experience with the criminal justice system preferred.
- Basic knowledge of Company products and services.
- Excellent oral and written communication skills with internal and external contacts at all levels.
- Excellent interpersonal skills.
- Excellent customer service skills.
- Strong presentation skills.
- Strong analytics skills and problem solving ability.
- Ability to handle multiple tasks simultaneously and prioritize appropriately.
- Strong computer skills with solid knowledge of, Microsoft Outlook, Word, MS Excel.
- Basic knowledge of Salesforce computer program preferred.
- Basic knowledge of the criminal justice system preferred.
- Fluency in both English and Spanish preferred.
- Valid state driver's license and the ability to safely operate a motor vehicle required for travel to customer sites.
- Ability to work with computers and the necessary software typically used by the department.
Working Conditions: Encountered on a regular basis as part of the work this job performs.
- Works from Broward County office. Must be located in the state of Florida, in or near Broward County.
- Minimal travel within the state of Florida may be required.
- Bi-Annual travel to company business meetings required.
BI Incorporated
Responsibilities
Summary Provides close, continuous support of the Broward County account through on-site technical support, troubleshooting, training, report analysis, and programmatic assistance and guidance. Serves as the liaison for all aspects of contract compliance and program performance. Primary Duties and Responsibilities
- Meets with Department staff as required on a formal and informal basis. Participates in on-site meetings to determine the overall health of the program and needs of the agency.
- Analyzes, summarizes, and provides regular reports to the Department's Managers as appropriate.
- Responsible for the identification and reporting of problem areas related to the overall program.
- Aids staff by troubleshooting equipment issues and assisting by making equipment replacement/repairs as need.
- Provides recommendations to resolve identified problem areas and proactively works with county program Management, and BI Management, to develop and implement appropriate strategies to resolve issues.
- Provides programmatic assistance to County Office staff by receiving and documenting programmatic updates and needs, coordinating retrieval of historical information for court purposes, and keeping appropriate staff informed of all interactions.
- Proactively identifies training needs for staff. Coordinates and delivers training as necessary.
- Provides 24/7/365 on-call availability to address Broward County emergencies or unforeseen events related to the program.
- Provides court testimony when subpoenaed, and is a subject matter expert in the BI equipment and systems utilized by the county
- Stays abreast of Broward County policies and procedures.
- Assists with billing-related administrative issues and price correction work in conjunction with Accounts Receivable.
- Assists Agency in equipment inventory management, reconciliation, and recovery
- Attends specified trade shows and Company events to assist the Sales team.
- Attends Company sales/support meetings on a biannual basis and/or as required.
- Performs other duties as assigned.
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BI Incorporated
Mar 13, 2025