Office Svcs 1/Computer Support 1

Performs duties to support Office Services including mail metering, shipping and receiving, and motor messenger duties.

• Manages room setups for onsite meetings.
• Performs facilities related work and reports findings to supervisor (inventory checks, site inspections, etc).
• Operates, maintains, and troubleshoots various equipment required for the timely processing and distribution of bills and other mailings such as the metering machine and custom envelope printer.
• Tracks supplies needed for completing mailings and reorders as needed.
• Sorts and delivers mail.
• Processes incoming and outgoing USPS First Class, USPS Priority, and expedited mail. Researches and tracks packages upon request.
• Performs software updates to systems as needed.
• Prepares a variety of reports and documents. Ensures accuracy and compliance.
• Communicates with departments, districts, and service centers to ensure accuracy in mail and continuous flow of mail.
• Must be knowledgeable of company and USPS policies and procedures regarding all aspects of mail and be able to interpret and explain said policies to others.
• Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training.
• Operates Company vehicles in compliance with state/local laws and Company policies and procedures.
• Performs other tasks as required, including those in lower levels as referenced in the CBA,with training as needed.
• Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.
• Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.
• Maintains punctual, regular, and reliable attendance.
• Demonstrates the Company's core values and complies with all Company policies and procedures.

• Basic math and reading skills.
• Knowledge of USPS, FedEx, UPS and company mailing standards preferred.
• Knowledge of SC Logic Tracking system, Endicia, EMS, FedEx and USPS software preferred.
• Typing at 35 wpm.
• Data entry skills of 6,000 kph with 90% accuracy.
• Valid OR/WA driver's license, any required certifications and/or endorsements, and satisfactory driving record.
• Ability to multi-task effectively and manage multiple deadlines.
• Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy.
• Basic ability to access, input, and retrieve information from a computer using Microsoft software.
• Ability to deal with sensitive information in a confidential manner.
• Ability to stand/walk 4-8 hours per day.
• Must be able to lift up to 60 lbs.
• Basic knowledge of Company's organization, inter-relationships, policies, procedures, processes and department/work specific requirements.Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment.

Qualification Period: 6 months

Operates IBM Power series computer system and multiple Windows, Unix or Linux based systems.

• Creates, edits, submits and monitors scheduled production runs using both IBM's advanced job scheduler and manual processes, to include deviation reporting, creating and sending files to customers and outsource vendors.
• Prioritizes sequence of production runs as necessary to meet scheduled and changing deadlines to support customer and vendor needs.
• Produces and prints locally as needed critical, confidential, and sensitive production checks, advices, and reports.
• Communicates with users/programmers and outside vendors to identify, troubleshoot and implement solutions for processing issues and abends. Escalates issues as necessary.
• Operates and maintains local printer, including correcting system and equipment malfunctions. Maintains necessary supplies.
• Creates and updates the documentation and instructions needed to perform these roles and functions.
• Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training.
• Performs other tasks as required, including those in lower levels as referenced in the CBA, with training as needed.
• Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.
• Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.
• Maintains punctual, regular, and reliable attendance.
• Demonstrates the Company's core values and complies with all Company policies and procedures.

• Two years experience in computer operations.
• Previous experience working with printers is preferred.
• Knowledge of IBM Power series systems and IBM advanced job scheduler.
• Basic math and reading skills.
• Basic ability to access, input, and retrieve information from a computer.
• Data entry skills of 6,000 kph with 90% accuracy.
• Ability to establish priorities, balance multiple assignments, and adapt to changing priorities while maintaining accuracy and meeting established deadlines.
• Basic knowledge of the Company's organization, inter-relationships, policies, procedures, processes, and department/work specific requirements.
• Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy.
• Ability to deal with sensitive information in a confidential manner.
• Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reach, and stoop.
• Must be able to differentiate and correct print quality issues for printed text and graphics.

Qualification Period: 6 months