Housekeeping Manager

Omni PGA Frisco Resort is hiring an experienced Housekeeping Manager to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

This role will assist in managing of all Housekeeping and Laundry functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Assists Housekeeping leadership team with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining uniform control, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, assist with scheduling, Kronos and payroll cost controls.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms daily.
• Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc.
• Identifies all cleaning defects and reassigns them to the responsible Guest Room Attendant.
• Completes a full inspection form for each GRA.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.
• Assists in overseeing the Laundry Department and all its functions.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

• Prior Housekeeping Supervisory/Management experience required.
• Previous supervisory experience in an upscale, full-service hotel environment strongly preferred.
• Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests
• Able to set priorities for the Housekeeping team and provide feedback to others that enhances performance.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, managing quick turns and high occupancies.
• Strong organizational skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms, hands, and legs.
• May work both indoors and outdoors.
• Bilingual preferred

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.