Technical Architect - Presales

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Overview

  Agentforce is Salesforce's newest innovation - a next-generation platform that combines Data + AI + CRM + Trust to transform customer experiences. The Data & AI Innovation Team is dedicated to helping Salesforce customers and prospects design and implement cutting-edge solutions that deliver real business value. This innovative group partners closely with our Product, Product Marketing, Enablement, Customer Success, and our Partner Ecosystem to drive growth and adoption of Agentforce and Data Cloud.
  
  Role Description

  The Data & AI Technical Architect is a customer-facing strategic position within the Solutions Engineering organization. With a blend of business, technical, and sales skills, the Technical Architect acts as a domain expert who utilizes a consultative approach to understand business and technical requirements. A Technical Architect helps our customers achieve a true omnichannel customer experience by applying their deep industry knowledge, understanding of data systems and integrations, and experience designing enterprise solutions. Technical Architects help the sales teams develop and refine a customer-centric technical sales strategy and Salesforce-solution fit.
  
  As a Data & AI Technical Architect , you'll act as a trusted advisor to our customers, guiding them through Agentforce and Data Cloud solutions and ensuring they realize the full value of the platform. You'll combine deep technical domain expertise in Data/AI/ML, data infrastructure, and CRM with strong presentation and solutioning skills. Working side by side with our Account Executives, Solutions Engineers, Product, and Product Marketing teams, you will:

  * Build and present Proof of Concepts within sandbox environments to highlight the value of agents and unified customer data with real-world use cases.
  * Provide technical leadership during pre-sales engagements by assessing customer use
  cases, recommending optimal solutions, and shaping the overall technical vision for Agentforce and Data Cloud within their ecosystem.
  * Champion standard methodologies around Data/AI/ML, data integrations, and the Salesforce platform to drive innovation and customer adoption.

  * Create and deliver relevant content demos, videos, white-papers, enablement
  sessions-to both internal and external audiences, establishing yourself as a leader with vision.
  
  Responsibilities

  * POCs: Lead and deliver customer-facing Proof of Concepts (POCs) to prove the solution's business value to the customer.
  * Tackle Sophisticated Problems : Research customer challenges, architect innovative Data & Agentforce solutions, and drive key technical decisions.
  * Drive Adoption & Value : Promote platform adoption by driving additional business use cases with the customer.
  * Showcase Real-World Solutions: Partner with Sales and Solutions Engineering to build compelling demos and prototypes that illustrate immediate ROI and practical use.
  * Facilitate Workshops : Orchestrate targeted workshops that drive technical approaches and best practices aligned with the customer's defined business objectives and priorities.
  * Develop Cross-Platform Solutions : Integrate Data Cloud, CRM, analytics tools, and cloud services (REST APIs, SDKs, data pipelines) into scalable, cohesive architectures.
  * Lead Technical Thought Leadership : Produce best-practice documentation, architectural diagrams, and enablement materials that highlight emerging AI trends and Agentforce innovations.
  * Learn & Tinker: Continually participate in product, sales, and training/certifications to acquire and maintain the knowledge necessary to be effective in the position.
  
  Required Qualifications

  * Technical Pre-Sales/Consulting : 5+ years in solutions engineering, architecture, or technical consulting, ideally in B2B SaaS.
  * Data and CDP Expertise: Salesforce Data Cloud platform experience to support pre-sales engagements.
  * AI Knowledge : Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences.
  * CRM Knowledge : Familiarity with Salesforce CRM and modern data stacks; comfortable discussing governance, security, and integration.
  * REST APIs & SDKs : Proven track record to leverage APIs and SDKs to build robust, scalable solutions.
  * Excellent Communication : Strong presentation skills; adept at explaining sophisticated
  ideas and guiding partners toward impactful solutions.
  * Public Cloud Service Providers: Knowledge of scalable computing resources via cloud environments like Amazon Web Services, Microsoft Azure, and Google Cloud Platform.
  * Data Platforms: Knowledge of data platform solutions such as Snowflake and
  Databricks.

  * Travel: Remote position with 25% - 60% travel required for client engagements and team collaboration.
  
  Preferred Qualifications

  * Data Cloud and/or Agentforce implementation experience.
  * Expertise in designing and implementing data integrations across various systems.
  * Hands-on work with Generative AI, Large Language Models (LLMs), agent-based frameworks, and prompt engineering.
  * Proven experience presenting and demonstrating to senior business and technical stakeholders.
  * Experience in facilitating and leading customer-focused workshops.
  * Familiarity with enterprise software sales processes and techniques.
  * Awareness of Data Governance and Privacy regulations.

NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

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