Associate Facilities Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager Job Description

This position is for a Class A high-rise office building in Uptown Charlotte. The Assistant Facilities Manager will assist the Facility Manager in the delivery of services to operate and maintain the property including event management/support, customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client's corporate real estate goals and objectives.

Specific Duties:

You will be responsible for carrying out the following duties specific to your position:

• Directly support the Facilities Manager in executing the needs of managing the assigned portfolio.
• Assist the FacilitiesManager in the delivery of services to operate and maintain the property including,financial, technical, maintenance, procurement, and asset & vendor management
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring andincreasing customer satisfaction. Support Global account employee experience initiatives, i.e., hospitality program.
• Ensuring the JLL delivery is continuously delivering both operational excellence in our service and delighting the customers in their experience with our services.
• Support Facilities Manager with site level relationships with the key client representatives and on- site key stakeholders to discuss ongoingservice delivery, user experience and forward planning for the facility while, maintaining a positive workingenvironment that is conducive of surfacing and resolving the root cause of issues.
• Assist with critical after-hour issues & participate as a key team member in response to emergency situations.
• Help manage or assist with various facilities projects and provides input into business cases to support facilities andoperating budget recommendations.
• Ensure compliance to Occupational Health and Safety policies, regulations, legislation and cultivate a workplace where health and safety is a priority for client, team members and contractors focusing on a "goal zero injuries"strategy.
• Support the Facility Manager in the implementation of short and long-term projects for the client.
• Manage Computerized Maintenance Management System (CMMS), "Corrigo", to focus on providing know-howguidance, instruction and support for processes and procedures related to work order management delivery. Conduct daily / weekly/ monthly office inspections.
• Help prepare, submit, and manage facility budgets with the clients' goals and objectives addressed, trackvariances and ensure an accurate forecasting process.
• Hold service providers accountable to the terms and conditions of their contracts. Understand the contents anddeliverables in their contract.
• Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics, and business practice.
• Meet or exceed defined client feedback scorecard objectives, develop action plans to address any issues and seek out opportunities for the continuous improvement of our services.
• Nurture an environment conducive to good teamwork and cooperation among colleagues, including supporting a culture of diversity and inclusion and strong ethical behavior.
• Help Facilities Manager coach and develop employees to reach full potential, proactively dealing directly and quickly with performance issues and positioning employees for success within the firm. Proactively promote safety mindset in everything we do by implementing "goal zero injuries" strategy.
• Manage and operate facility utilizing industry and JLL Best Practices, implementing improved or new processes that improve service to the client and / or reduce cost.
• Maintain the facility appearance, service levels, and hospitality at very high levels.
• Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.). Ensure audit action items are completed on the required timing.
• You feel empowered to create memorable human experiences for the client, the internal JLL team and the account's One Team while upholding safety standards.
• You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
• You are a role model with uncompromising standards who works as a collaborative team player, communicatesprofessionally, and demonstrates accountability.
• You are open to new and innovative ideas, and you focus on continuous improvement and delighting the customer.
• At JLL you are expected to think "WE". Everyone in the organization is part of the team!
• You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.
• You are a change agent who lives JLL's core values, including ethics, teamwork, and excellence.
• Working with and forpeople is your passion!

Qualifications:

• Bachelor's degree preferred
• Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
• Superior people management skills
• Superior client relationship management skills
• Experience with managing multiple vendors and small capital projects
• Excellent time management skills to meet contractual deadlines and simultaneously handle and prioritize multiple projects, tasks, and requests.
• Experience working on a client-account strongly preferred.
• Managerial experience required including a history of "delighting" the occupants of the facility, budget management, contract management, and people development.
• Strong work ethic and interpersonal skills. Energetic, articulate, and personable. Ability to work well with others at all levels, including senior leadership, and across organizations.
• Strong written and oral communication skills.
• Strong analytical and critical thinking skills including a demonstrated ability to use data to find insights and drive decisions.
• Proficiency with Microsoft Office Suite - Word, Project, Power Point, Excel.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.