New

Product Operations Senior Manager

Cox
$108,800.00 - $181,400.00 / yr
parental leave, paid time off, paid holidays, sick time, 401(k)

Feb 28, 2025
The Product Readiness Senior Manager is responsible for leading the development and execution of go-to-market and post-launch plans for a portfolio of key initiatives. This role will partner closely with various product and business teams, as well as across broader COX organizational boundaries to ensure that all goals and milestones are met. This role will report to the Director, Product Readiness and will be instrumental in building out readiness practices, processes, and success measures across the I5 Product organization. To be successful in this role, the candidate must have a combination of software product knowledge, operational knowledge, stakeholder consultation, user experience, and project management skills. He/she must also be a strong people influencer and driver for a shared future vision, collaborating with and/or guiding the work of teams that include product managers, business operations, auction operations, change management, sales, performance management, project/program management, marketing, client care, professional services and implementation teams to ensure a successful launch occurs for both internal and external clients. What You'll Do Primary Duties & Responsibilities Product Launch Leadership: Lead development and communication of comprehensive go-to-market launch and post-launch plans. May also include developing, leading and communicating the go-to-market efforts around sunsetting products. Readiness Project Management: Work across organizational boundaries to ensure that all go-to-market goals and critical milestones are met. Work collaboratively with program and project managers whenever applicable. Operational Readiness: Work collaboratively with business operations, program/project management, operational readiness and other teams to ensure a product is able to be properly marketed, sold, contracted, installed, trained, billed, supported, analyzed for utilization and canceled. Coordinate and communicate with stakeholders around key BAU activities. Defining Success: Works with Operational leaders, Product Management, Product Marketing and Product Analytics teams to ensure success of product launches can be measured. Establish / strengthen proper internal controls to ensure compliance of established procedures. VOC: Keeps the voice and perspective of the customer present in the product process for in-market operations. Training and Support Alignment: Aids Product Management to ensure that training, sales, support teams, auctions, client services and installation teams have the facts to effectively plan for, train and support a new product/solution or enhancement(s) being delivered to market. Process Improvement: Drives processes that elevate our go-to-marketing planning and ensure operational readiness for product launches. People Management: No direct reports initially, but role may grow to manage the work of 1-2 direct reports in the future Travel required up to 20% Who You Are: Required Bachelor's Degree with 8+ years of related experience with a minimum of 3 years of management experience a plus or 12 years experience in lieu of degree. Proven ability to lead and manage teams. Comfortable in leading through influence. Excellent written and verbal communication skills. Comfortable communicating with stakeholders, regardless of level. Experience in project management. PMP or similar certification a plus Awareness of and/or experience in Agile or Scrum or Kanban Knowledgeable in change management principles. Proven experience in managing change across multiple parts of a single organization and across organizational boundaries Experience in client expectation and relationship management, both for internal and external clients USD 108,800.00 - 181,400.00 per year Compensation: Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.