Manager, IS Services Delivery

The Manager IS Services Delivery is responsible for leading a team of technical leads and developers for new enhancements maintenance and production support across the portfolio of applications. In addition the Manager is responsible for ensuring the team is delivering intuitive functional and supportable applications to enable Hyland Software employees partners and customers to complete business tasks efficiently.

Work closely with internal business partners, managers and project managers to deliver on business needs.
• Ensure application availability, quality of service and seek opportunities to reduce incidents
• Serves as a key business/technical expert for business partners leveraging current and emerging technologies where appropriate.
• Engages in highly complex business initiatives requiring design or integration of technical solutions across the business.
• Anticipates and resolves problems systematically. Provides assistance and guidance to peers and subordinates.
• Influence/negotiate with business customers.
• Educates business/technical partners and leaders in areas of expertise. Able to develop and communicate to business leaders compelling rationale for positions using expert business knowledge.
• Collaborate across other technology and infrastructure teams to provide seamless solutions.
• Participates in planning sessions for highly complex or critical business/technical issues.
• Provides recommendations on business and systems options, risks, cost/benefit analysis, and impact on cross-functional business goals and processes.
• Anticipates customer needs and ensures that those needs are fully met through collaboration with the business areas.
• Establishes and builds effective relationships with internal business customers and vendor partners.
• Participates or consults in business planning sessions to improve business processes.
• Provides ongoing/proactive performance feedback and prepares, delivers, and authorizes interim and annual performance review.
• Develops staff through ongoing coaching and feedback, rewarding results, providing meaningful development plans, and invoking progressive discipline process when necessary.
• Handles recruiting activities for staffing re, hires and terminates staff. Handles compensation process according to departmental guidelines and objectives.
• Budget forecasting and accountability, outside services, and procurement.
• Responsible for the overall deliverables of the team. Ensures direct reports deliver work product with highest quality and customer satisfaction.
• Prioritizes and assigns work for team members. Ensures team members are appropriately trained and mentored to accomplish assigned work and leverage growth opportunities.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

• Bachelor degree in a business, IS/IT discipline, or equivalent experience in application development and technical service management environment
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Excellent coaching skills
• Excellent written and verbal communication skills
• Highly organized and experience in multi-tasking
• Ability to provide exceptional follow through and be customer-service driven
• Advanced interpersonal skills
• Exceptional understanding of confidentiality and discretion
• Excellent technical aptitude

Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $120,000-141,000 and eligible for benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.