UAT Associate

About this role:

We're looking for a self-starter who, through hard work and dedication, strives to be the subject matter expert responsible for end-user testing, analysis, and project support.

To meet the business needs for our end users, you and your team will be highly organized, detail oriented, and able to work asynchronously with your partners
to facilitate successful software and business process changes.

This role balances structured testing activities with real-time problem-solving, helping ensure smooth integration flows, troubleshooting defects, and supporting urgent stakeholder needs.
You will collaborate with business units, product managers, and developers to facilitate testing, address production issues, and ensure a seamless user experience.

You must be able to work in an agile environment.

What you'll do:

• Provide direct operational support to stakeholders, such as but not limited to answering inquiries related to credit quotes, billing document generation, e-billing systems, reconciliation inquiries, and failed integrations.

• Facilitate defect triage UAT and production environments.

• Collaborate and maintain relationships with product owners, stakeholders, business analysts, development, and quality assurance teams.

• Have direct accountability for the planning, execution, and/or review of an application's User Acceptance Testing.

• Participate in daily and Refinement meetings to facilitate clarifying user stories, business requirements, acceptance criteria, and scenarios from multiple concurrent and interdependent applications for all participants to ensure effective testing.

• Participate in the development team's scrum ceremonies to contribute business experience insights, feedback, and ideas.

• Participate in daily UAT team's Daily scrum calls to address any unresolved issues or concerns.

• Facilitate providing test data requirements and enrich test cases to ensure alignment to business initiatives.

• Collaborate in identifying risks as well as mitigations to defects or process deficiencies wherever possible to ensure release readiness.

• Identify defects and work directly with the developer to resolve and validate fixes.

• Update leadership and stakeholders regarding testing status.

• Assist with Preparing materials for and facilitate Demo/ Training meetings for various associated business units.

• Develop and maintain clear documentation regarding features and processes for each release.

What you'll need:

• 1-3 years of professional experience in UAT, software testing, or business operations

• Associate degree or equivalent experience

• Proficient in all Microsoft Software

• Ability to communicate with a diverse audience at various levels and all countries and

• cultures within the organization

• Effective listening skills

• Excellent customer service skills

• Strong initiative

• Ability to work in a fast paced, high-pressure environment

• Excellent time management skills and ability to meet tight deadlines

• Strong analytical and problem-solving skills to identify issues and provide solutions.

• Detail-oriented with a strong focus on accuracy and quality of work

• Ability to work independently and manage multiple tasks in a fast-paced environment

#LI-AK2

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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