Business Support, Administrative Services

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Washington, DC

Salary: $19.95 - $21.15/hr

This role entails supporting a high-profile client site, with the primary objective of delivering an overall exceptional and unparalleled welcoming experience. The successful candidate will be instrumental in ensuring that client interactions consistently exceed expectations, while fostering a superior standard of service excellence.

Facility Management & Workplace Operations

• Oversee all facilities operations, maintenance, and repairs while managing the front desk and reception area, ensuring a welcoming and professional atmosphere for all visitors and employees.
• Oversight of facilities budget and control expenses, preparing regular financial reports and identifying opportunities for cost savings without compromising quality.
• Coordinate space planning, office moves, and implement energy efficiency programs to optimize layout, minimize disruptions, and reduce environmental impact and costs.
• Conduct daily site walk checklists and optimize operational touchpoints to ensure flawless execution, identify and remediate issues promptly, and create more productive environments.

Customer Service & Communications

• Provide an exceptional and discreet workplace experience tailored to high-level executives, senators, and congressmen, delivering impeccable service that meets the standards expected in a prestigious environment.
• Develop and maintain strong relationships with executive-level colleagues and VIP visitors, anticipating their needs and ensuring a seamless, professional experience throughout their time in the office.
• Demonstrate impeccable etiquette and protocol awareness when interacting with senior executives, elected officials, and their staff, managing sensitive information and situations with the utmost discretion and confidentiality.
• Coordinate and oversee special arrangements for VIP visitors, including personalized greetings, secure meeting spaces, and any specific requirements they may have.
• Enhance the sense of community and prestige within the workplace by organizing exclusive events and initiatives that cater to the interests and networking needs of high-level professionals and elected officials.

Workplace Management

• Manage inquiries and issues tactfully and confidently, providing timely and effective solutions while conducting comprehensive daily site walk checklists to ensure flawless execution.
• Meticulously prepare all workspaces, including meeting rooms and collaboration spaces, ensuring they are in 'ready-to-use' condition and all office equipment is functioning properly.
• Proactively liaise with colleagues (FM, Engineering, Project Mgmt.) and vendors to support workspace functionality, coordinating maintenance and improvement projects.
• Monitor and ensure all services are delivered within SLAs and compliant with applicable laws, rules, and regulations, maintaining detailed records of compliance efforts.
• Consolidate and analyze workplace-related issues, identifying areas for quick improvement and developing action plans to address recurring problems while optimizing operational touchpoints.
• Manage and coordinate office layout changes, internal moves, and develop a comprehensive inventory management system for office supplies and equipment.

Administrative Duties

• Implement and maintain a robust system for auditing and tracking ongoing issues and concerns, providing regular status updates to management and creating detailed reports on recurring issues.
• Manage internal meeting room bookings, provide assistance with technology issues and catering, and administer workplace policies (clean desk, appropriate use of space, etc.).
• Develop and maintain standard operating procedures (SOPs) for various administrative and facility management tasks to ensure consistency and efficiency.
• Coordinate with HR and IT departments to manage onboarding and offboarding processes, ensuring smooth transitions for new and departing employees.
• Manage and update the office's emergency response plan, coordinate drills and training sessions, and oversee the management of office archives and records.
• Additional duties as assigned by Workplace Hospitality Leader, demonstrating flexibility and willingness to take on new responsibilities as needed.

Hours of Operation

• Role is required for 40 hours per week
• Main business hours are 8am-6pm Monday through Friday
• Standard shifts will range between 7am-7pm
• Business coverage requirements may change
• Overtime or extra shifts are dependent upon business levels

Experience

• Degree in hospitality or equivalent experience is preferred
• 2 - 4 years prior experience in hospitality, tourism, events operations property management, or related profession
• Experience in a corporate environment is preferred, but not required

Skills

• Exceptional interpersonal and communication skills, with the ability to interact professionally with all levels of the organization, including C-suite executives.
• Strong analytical and problem-solving skills, with proficiency in facilities management software, building management systems, and Microsoft Office suite.
• Excellent organizational and time management skills, with financial acumen and strong negotiation skills for vendor management and contract administration.
• Knowledge of health and safety regulations, building codes, and facility management best practices, with relevant certifications (e.g., FMP, CFM, OSHA, First Aid, and CPR).
• Ability to maintain composure and make sound decisions under pressure, with multilingual capabilities as a plus.

Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook) Customer focused mentality with a passion for hospitality

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.