Demand Side Management, Program Inspector

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary:

This position manages assigned contractor & vendor relationships, coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain PSC compliance for residential and non-residential DSM programs that support mandated Energy Efficiency goals.

Duties include but are not limited to:

• Recruitment, training and retention of program contractors/vendors and personnel.

• Oversight of assigned program contractors/vendors and its employees.

• Relationship building of the residential Trade Ally contractor base, which includes Relationship management, regional strategy planning, Program training, Retention of Trade Ally contractors, DSM program technical support for external/internal customers.

• Field contact for external/internal customers and contractors/vendors 2nd level inquiries.

• PSC complaints and damage claims.

Responsibilities:

• Perform compliance inspections of completed DSM program contractor/vendor work on residential and non-residential DSM programs to ensure QA/QC and compliance as mandated by the PSC.

• Record and document all related compliance results utilizing special test equipment with follow up to improve contractor/vendor performance and quality of work.

• Proactively manage field activities for residential and non-residential DSM program contractor/vendor performance through continuous monitoring of quality, responsiveness, and DSM program compliance.

• Perform as technical liaison between Duke Energy, local and state inspection authorities, builders, contractors, and vendors to ensure QC and problem resolution.

• Develop and increase business relationships with assigned contractors/vendors, manufactures, local and state inspection authorities, builders, and 3rd party vendors that result in increased DSM program quality and participation.

• Managing contractor/vendor relations may include site & office visits, administration of technical training, recognition, collaboration, sharing customer survey and sales metrics to improve performance and customer service.

• Schedule and attend regular meetings and evaluations for assigned contractor/vendor management to monitor and improve performance, identify issues and adjust to changing conditions.

• Manage assigned contractor/vendor program inventory: business license, insurance documents and background checks.

• Responsible for delivering clear communications to customers, employees, and contractor/vendor organizations to inform and educate regarding Demand Side Management & Energy Efficiency plans, activities, and initiatives to ensure a positive experience.

• Train residential and non-residential program contractor/vendors and their employees for program participation and code specific issues.

• Comply with company safety protocol and all other administrative responsibilities; collaborate with Product, Services & Program Manager(s) and other associated stakeholders for the implementation and QA/QC of DSM Program filings which meet company goals and PSC mandates.

• Build consistencies across assigned jurisdictions.

• Provide technical training to Duke Energy employees as necessary to maintain awareness of the EE industry, building codes and practices and program changes.

• Develop actionable plans to increase assigned contractor/vendor quality and efficiency to achieve defined DSM goals and strategies.

• Track and provide monthly reports and additional metrics to Sr. Program Inspector and Supervisor.

• Attend technical trainings and maintain industry certifications required by the state or Duke Energy to perform job responsibilities.

Frequently asked questions:

• Will this worker be required to wear PPE (Personal Protective Equipment)? Yes
  If so, what kind? 3M Half Face Respirator,

• Must meet medical requirements to be issued a face respirator.

• Safety PPE

  • Composite toes shoe wear (safety footwear)

  • Hard hat

  • Safety glasses

  • Safety Gloves

  • Coveralls (one time or reusable brands)

• Will this worker work in the field, plant, lab or office environment?

  • 90% field / 10% office

• Will this worker encounter any hazardous work conditions? If so, please explain.

  • No

• Will this worker be required to lift as part of their duties? If so, how many pounds on average?

  • Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces.

• Will this worker be required to climb ladders? If so, what is the height of the ladder?

  • Yes, 8ft-15ft

• Will this worker be required to use any machinery? If so, what kind?

  • Blower door equipment foe duct test & repair

• Will this worker be required to drive as part of their duties? If so, what is the radius of the miles driven on average?

  • Yes, average 75 miles per day which can fluctuate based on program compliance requirements

Required/Basic Qualifications

• High School/GED degree

• 3 years related work experience.

#LI-KD1

#Li-Field

Additional Preferred Qualifications

• Knowledge of Duke Energy's business objectives, DSM programs, products and services.

• Experience with electrical and HVAC mechanical operations, building and construction principals and building code.

• Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces.

• Must be approved to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions

• Comprehensive financial and business acumen

• Business operation experience

• General knowledge/understanding of utility regulatory environment

• Interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, leadership skills, facilitation skills, both internal and external to Duke Energy

Working Conditions

• Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

#LI-KD1

#Li-Field

Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

Privacy

Do Not Sell My Personal Information (CA)

Terms of Use

Accessibility