Senior Manager Client Onboarding

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As the Senior Manager Client Onboarding at Empower Personal Wealth, you will lead a team of Client Onboarding Specialists in a forward-thinking, technology-focused environment. Your role is pivotal in ensuring the efficient onboarding of new investment clients, addressing client service matters through various channels, and driving continuous improvement within the Client Service department. Join us in redefining industry standards through innovative thinking and client-centric practices.

What you will do

• Manage the onboarding experience for all new investment clients, ensuring efficiency and a positive client experience

• Interact with clients through various communication methods, including email, chat, video conference, and text messages

• Serve as an initial escalation point for client issues; investigate and resolve service elevations and escalations

• Conduct regular touch base meetings, as well as quarterly and annual goal and performance reviews for your team

• Manage daily schedules and PTO, acting as a "player-coach" within the Client Service department.

• Participate in recruiting, hiring, and training of new Client Onboarding Specialists

• Drive client service-related projects by identifying areas for improvement in process, procedure, or technology

What you will bring

• Bachelor's Degree in a related field or equivalent experience

• A minimum of 2 years' experience in financial services

• Series 7 and 24 permitted

What will set you apart

• Deep knowledge of wealth management money movement systems (ACATs, wires, ACH, etc.)

• Intermediate experience with Microsoft Office Suite and CRM systems (Salesforce)

• Excellent operational, organizational, and follow-up skills with the ability to manage and process complex operational work

• Current knowledge of investment products and services

• Proven abilities to maintain appropriate policies and procedures for regulatory-driven requirements

• Comfortable executing a remote-delivery service model - paperless, branchless, cloud-based infrastructure - and delivering a quality client experience that is better than face-to-face

• Exceptional verbal, written, and listening communication skills. Strong interpersonal skills, team-oriented, and collaborative

#PJPW

#LI-Remote

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

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