Project Assistant I

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

As a Project Assistant, you will answer incoming calls, respond to emails, and make outbound calls to customers that have expressed interest in participating in energy efficiency programs. Your knowledge and understanding of program opportunities and benefits to participation will increase customer participation and lead to an increase in scheduling appointments with contractors. Your ability to engage the customer in both verbal and written formats increases customer satisfaction. Your attention to detail and ability to prioritize tasks permit you to control the pace and flow of customer inquiries and requests. Finally, your desire to contribute to the customer experience means you use your active listening skills to empathize with the customer and create a professional and courteous experience for all.

Along with our team of project managers and technical experts, the successful applicant will play a key role in implementing energy efficiency programs. Duties may include:

• Tracking program participation status
• Initiating contact with program participants via phone and email to qualify their participation
• Data entry, review and processing of incentive applications including research/resolution of problem applications, and outreach to the customer for required information, as needed.
• Managing program documentation and maintaining CRM database
• Coordinating and supporting team meetings, preparing agendas, minutes, et
• Providing project tracking, reporting, and invoicing support, tracking program participation status, and other administrative duties

Minimum Requirements

• Eligibility to work in the United States.
• Bachelor's degree with 2-5 years related experience.
• Academic and / or professional experience displaying a strong interest in sustainability, green building or energy efficiency is preferred.
• Strong computer skills with proficiencies in Microsoft Office and internet searches. Basic knowledge of Microsoft Excel, Word, PowerPoint, and Outlook. Ability to work with Excel workbooks and to create and upload documents and files.
• Excellent verbal and written communication skills with a professional demeanor and top-notch customer service skills.
• Detail orientated and able to manage multiple tasks simultaneously.
• Ability to multitask and work independently as well as effectively within a team environment.
• Ability to plan, organize and prioritize work with minimal direction.
• Flexible, attentive and responsive to changing operational procedures and customer needs.
• Possesses strong organizational skills and the ability to meet deadlines.
• Superior troubleshooting abilities.
• Ability to identify opportunities for process improvement and use creative problem-solving skills to make recommendations.
• Ability to work with culturally diverse customers and contractors effectively and respectfully.

Competitive applicants will demonstrate:

• Previous experience in energy efficiency and/or utility sector.
• Previous experience with CRM and scheduling software.
• Bilingual English/Spanish speaking experience is a plus.

Benefits*: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.