Lab Service Rep Outreach - 40 hrs - Days -

Sign On Bonus Available!

GENERAL SUMMARY:
Functions with a high degree of independence to perform specimen collection,
accessioning, and preparation for transport as a primary function. Helps to identify and
meet the needs of laboratory customers. Corresponds within the office and by
telephone to provide information and resolve problems related to test requests,
submission requirements, and result status. Uses information systems to gather data
and track client encounters. Must demonstrate competency, reliability, productivity,
and compassion on a sustained basis. May transport samples and must be available to
cover on short notice.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Interacts with laboratory customers as a resource for test requests, submission and
specimen requirements, supplies, results, and use of the Laboratory Information
Systems
2. Demonstrates strong customer service focus by serving as a role model to
laboratory staffing the areas of communication, teamwork, ownership, reliability, and
sensitivity
3. Performs blood sample collection or phlebotomy as a primary job duty. Must
demonstrated competency, productivity,and compassion on a sustained basis with all
patients presenting for service. Following successful completion of competency
testing may perform processing, testing, and reporting without direct supervision
4. Understands and uses service recovery concepts and tools
5. Coordinates expedited handling of routine and special test requests, including
specimen processing, transportation, and reporting