Cloud Support Engineer -CM12

Company Overview:

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview:

Pantheon is looking for a talented and experienced Cloud Support Engineer to join our team. You will play a critical role in supporting our on-prem to AWS data migration effort.

Responsibilities:

• Support: You will focus on supporting the overall AWS environment to include services such as IAM policy management, monitoring, patching, incident response, logging, STIGs, etc.
• Troubleshoot and resolve complex customer issues: You will analyze customer problems related to AWS services, diagnose root causes, and develop solutions to ensure optimal performance and functionality.
• Provide technical guidance and support: You will act as a technical resource for customers, answering their questions, guiding them through troubleshooting steps, and configuring AWS services to meet their specific needs.
• Collaborate with internal teams: You will work closely with developers, product managers, and other internal teams to escalate complex issues and ensure customer satisfaction.
• Develop and maintain technical documentation: You will create and maintain clear and concise knowledge base articles and documentation to empower customers with self-service solutions.
• Stay current on AWS technologies: You will continuously learn and stay updated on the latest AWS services and features to provide the best possible support to customers.

Minimum Qualifications:

• 10 years supporting IT operations or related work
• Hands-on experience with AWS cloud services, particularly EC2, S3, IAM, RDS, and CloudFormation.
• At least 3 years of experience working with AWS
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills

Preferred Skills & Experience:

• Experience working with DoD or federal clients is a plus.
• AWS certification (Cloud Practitioner or Solutions Architect -Associate).
• Data migrations from on-prem to the cloud.

Education:

Bachelor's degree from an accredited college or university.

Clearance Requirements:

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

Work Location: United States - Remote

• Our company prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
• If the position is remote or hybrid, you may periodically work from a Pantheon Data office location or client site.
• If this position is assigned to a Pantheon Data office location or client site, you'll work with colleagues and clients in person, as needed for specific client requirements.

Compensation

The salary range for this position is $79,200 - $99,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Overview:

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity. In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Pantheon Data Important Information

All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.

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