Director, Service Line - Diagnostic Radiology - Full Time 8 Hour Days (Exempt) (Non-Union)

The Service Line Director is master's prepared with outpatient administration experience and is responsible for the administration and oversight of service line and site operational budget, development/management, program planning, human and material resources allocation. The Service Line Director ensures the development and implementation of patient care standards across the service line ensuring there is consistency and compliance policy and procedures, professional practice standards and the continuous delivery of efficient and cost-effective patient care services. They will have oversight for the services provided in service line with practices located at various sites including the HSC campus and our community offices. The Service Line Director analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives. The Service Line Director ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patient, operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. The Service Line Director supports their leadership team, offers guidance to managers and directors under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment. The Service Line Director is an active member of the leadership team and communicates regularly with leadership, the applicable department administrators, division chiefs and Department Chairs.

The Radiology Service Line Director report to the Executive Administrator KCMG and will collaborate with KCMG Executive Leadership to design, develop, implement and expand the radiology physician resources needed to meet contractual agreements to customers, USC Hospitals and USC Care. They ensure operations are appropriately delivered. Collaborate with the Executive Administrator and Medical Director(s) to implement evidence-based practices and drive continuous improvement in clinical quality, patient safety and patient experience. Responsible for developing quality metrics across the network of providers/service lines/clinical programs, to include reporting, measurement, and monitoring. Work closely with clinical leadership to optimize resource utilization and control costs. Will assist in recruitment and timely onboarding of radiologists to ensure appropriate administration of salaries and benefits in accordance with established guidelines and in compliance with labor agreements. The Director keeps lines of communication open to ensure a professional, positive working environment. Continually focus on developing an employment culture that embraces high-quality care and employee satisfaction.

Essential Duties:

• Operations, Growth and Management Participates in establishing systems within the departments which support and practice shared governance management philosophy. Participate with Executive Administrator KCMG, Ambulatory Chief Administrative Officer, CNO, Medical Director, USC Care CMO and local management to ensure suitable treatment modality for all patients. Ensure that policies and procedures are in place and followed for continuity of planned care. Ensure proactive, high quality communication with physicians and other healthcare professionals regarding patient care. Work with physicians and staff in assuring that the physicians have adequate availability to meet requirements and internal Department standards. This includes adequate staffing plans and staffing contingency plans. Work with Managers, supervisors, IT and Ambulatory leadership to assure practices are in compliance with all quality and financial metrics by performing periodic audit of records. Work with the Medical Director or USC Care CMO and individual physicians to support compliance. Monitor space/resource requirements and utilization of outside resources. Participate in the design of new space, expansion and integration projects as applicable to the service line. Oversee the transitional process of new acquisitions and participate in due diligence meetings as appropriate. Maintains a liaison relationship between USC Care Medical Group ambulatory services, department leadership through attendance and participation at meetings and through oral and written communication.
• Financial Contributes to developing and monitoring the operational budget each year, continually analyzing both positive and negative variances, and using the budget as a tool to find more effective methods of care delivery. Reviews, authorizes and monitors expenses reports; prepares and submits exceptions on a timely basis to finance teams, provides training on policies and procedures to leadership team to ensure compliance with financial standards; understands and reviews payroll reports for compliance with HR laws and regulatory agency policies; works with direct reports to ensure patient charges and collections are submitted timely; ensure invoicing and physician payments are accurate and timely..
• Leadership Promotes effective communication and collaborative working relationships amongst the service line, physicians, and department. Serves as a coach and mentor. Responsible for identifying and implementing cross-training ideas and changes in staff design and task distribution which promotes a more effective method of service delivery, ensuring that the care is safe, legal and is customer service oriented. Facilitates the training of staff and physicians and assure we optimize the use of software platforms and digital technologies
• Human Resources Works with Human Resources to ensure that a workable staffing plan is in place for areas reporting to his/her position so that the areas remain able to delivery good care. Responsible for selecting and retaining qualified clinical and administrative staff to carry out the service lines goals in accordance with USC Care Medical Group/ KCMG philosophy and the organizational objectives. Ensures management staff understand basic wage and hour laws, federal and state local laws and regulations and work with human resources to ensure compliance. Work with USC Care Medical group in understanding staffing needs of organizationfor all employee activity such as hiring, promotions, performance evaluations, compensation and performance management. Conduct regular meetings with leadership team and participate in appropriate huddles
• Service/Patient Experience Contributes to the development of customer service standards and expectations. Assists in establishing methods for monitoring employee, patient and physician satisfaction with the services provided within the department.
• Business Development Responsible for business development activities for the service line including hospital collaborations, physician outreach, continuing medical education programs and community outreach. Oversees existing and potential joint ventures or partnerships within the service line. Ensures the implementation of strategic business plans that aligns with the service line's vision, strategic plans, and goals and monitors performance.
• Quality Plans for provision of services through provision of appropriate levels of qualified, competent staff. Policies and procedures are in place to support scope of services. Ensure that each area meets standards of conduct. Coordinate audit reviews, data collection and reporting per organizational policy. Oversee quality activities working directly with lead clinical team and USC Care Chief Nursing officer; assure timely reports and follow-up.
• Perform other duties as assigned.

Required Qualifications:

• Req Bachelor's Degree In related field.

• Req 5 years Leadership experience in a healthcare setting.

• Req Proficient in MS Office, Outlook and HRMS System.
• Req Proficient verbal and written communication skills.
• Req Capable of communicating with all levels of employee-administrative to staff.
• Req Critical thinking skills.
• Req Able to function independently and as a member of a team.
• Req Excellent analytical, problem-solving, planning and evaluation skills.

Preferred Qualifications:

• Pref Master's degree In related field in progress or completed.

• Pref 3 years Operational Experience in the ambulatory setting.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $133,120.00 - $219,648.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.