Job Summary:
The University of Wisconsin-Madison Division of Information Technology (DoIT) is looking to add a Unified Communications Technician to the Network Applications team within the Network Services Department.
The Network Services Department is responsible for the design, management, operation, and support of the campus network. Network Services coordinates the planning, design, procurement, and implementation of a broad range of network services, including high performance research networking, unified communications, firewall services, access to the Internet, Internet2 and cloud providers.
The Network Applications team is responsible for applications development in support of Network Services, including software used to automate, configure maintain and monitor the network. Network Applications also supports a variety of video and voice applications, as well as interfacing with other groups in support of service delivery.
This position focuses on providing complex technical and operational support for our unified communication system and our telemanagement billing system. This unified communication system support includes processing requests for adds, changes, and moves, and assists the Unified Communications team in improving and implementing the communications systems. Billing system support includes creating queries, adding features, and ensuring data integrity.
Responsibilities:
Unified Communications Technician II (IT065)
Unified Communications Technician III (IT066)
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred
Associate's Degree
Qualifications:
Required qualifications:
- Experience working with partners, both technical and non-technical, to gather business requirements, articulating service capabilities to partners, and representing a technical service.
- Working knowledge of installing, maintaining, and troubleshooting both Linux and Windows servers, including servers in virtual environments, such as VMWare
- Familiarity with relational database design and/or SQL and/or other query language
- Working knowledge of VoIP and unified communications (preferably Cisco) support and service delivery (Demonstrated experience with VoIP and unified communications (preferably Cisco) support and service delivery for level III)
- Professional experience with service capacity, disaster recovery and business continuity planning (required for level III)
In addition to required qualifications, the most qualified candidates may also have the following preferred qualification:
- Cisco VoIP and Unified Communications certifications or training
- Knowledge of service capacity, disaster recovery, and business continuity planning (preferred for level II)
- Experience working with support requests via a ticketing system
Work Type:
Full Time: 100%
Hybrid: Work in this position may be performed partially remote. The position requires work to be performed on-site up to one time per week. Work performed remotely requires an approved Remote Work Agreement (RWA), which is reviewed and approved annually, and requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and on-site work location is not payable/reimbursable and will be at the expense of the employee.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $61,000 ANNUAL (12 months)
Depending on Qualifications
Starting salary will be based on experience and qualifications. Well qualified applicants can anticipate earning between $61,000 - $70,000 for a level II and $70,000-$95,000 for a level III, with final salary based on experience and qualifications.
Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.
Additional Information:
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.
This position requires on call and/or work outside of normal business hours to include holidays and weekends.
Must be able to lift and carry materials weighing up to 25 lbs unassisted, to stoop, and crawl as needed to carryout assigned duties. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How to Apply:
Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:
Resume
Letter of Qualifications
Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.
Contact:
Katelyn Spanbauer
katelyn.spanbauer@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
Unified Communications Tech II(IT065) or Unified Commun Tech III(IT066)
Department(s):
A06-INFORMATION TECHNOLOGY/NETWORK APS/GROUP OFC
Employment Class:
Academic Staff-Renewable
Job Number:
311496-AS
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
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University of Wisconsin Madison
$61,000 ANNUAL (12 months)
paid time off, remote work
Feb 05, 2025