Customer Services (CS) encompasses a broad range of customer-centric activities, including technical support, account support, operations, maintenance, network design, deployment, integration, transformation, and education. This family focuses on generating revenue and increasing customer satisfaction through all phases of the network lifecycle, from planning and design to deployment, integration, optimization, operation, and maintenance. Within CS, the NW Design & Optimization (NWD) subfamily specializes in planning and managing the planning of communication networks for customers. This includes consulting with customers on network performance, optimizing and managing the optimization of customer networks, and executing end-to-end design-related activities for deployment projects, such as address surveys, site surveys, design, and as-built documentation. NWD's focus extends to the management of network management systems and network communication, ensuring a holistic approach to network design and optimization.
- Learn new technologies, applications and solutions
- Attend project calls internally and with customers, Working with customers to complete customer information questionnaires,
- You will engage in lab and network direct installs and upgrades as well as some field trials, use case testing including lab set up, test/MOP documentation and Customer facing communication regarding install/upgrade and issues as appropriate.
- Documentation such as Preparation of Method of Procedures (MOPs) and Acceptance Test Plans
- Final turn over documents on project completion
Knowledge & Experience
- Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate college, technical school degree, (EE or Computer Science), bachelor's degree or military experience preferred
- Virtualization, Linux, Dockers, Open APIs like RESTful, Kafka, TAPI
- Scripting and Automation
- Optical Transport Networks, DWDM, ideally familiarity with Nokia 1830 a plus
- GMPLS, Ethernet Switching, IP Routing & Networking
- Nokia Optical platforms knowledge preferred with solid knowledge of long haul, metro, and IP/Optical
- Background in Network Management Systems (NMS), server environment SW deployment management and virtualization.
Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D - Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(
Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
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