Make your mark for patients
We are looking for a Care Coordinator for the Western Region of the US who is a compassionate, patient-centric healthcare professional (e.g., nurse or pharmacist) for this remote/virtual opportunity that will support the Western time Zones (standard hours of operations are 8:30 am PST to 5:00 pm PST.). The role may require up to 20% face-to-face interactions and travel to existing UCB sites.
About the role
The Care Coordinator is a healthcare professional who offers individualized support and serves as the primary point of contact for patients, families, and caregivers enrolled in the UCB Rare Disease Patient Support Program. The UCB Rare Disease Patient Support Programs are designed to help patients gain access to, and support the appropriate use of, a prescribed treatment by offering support along the patient's treatment journey. You will assume case management responsibilities and focus on supporting patients with access, affordability, administration, and adherence-related care. You'll identify and alleviate stressors and barriers to treatment through appropriate educational solutions with the aim of delivering an individualized model of care that benefits patients, families, and caregivers.
Who you'll work with
- Patients, their families, and or Caregivers
- Internal and external stakeholders
- Rare Reimbursement Executives
- Rare Case Manager Specialists
- Customer Operations Representatives
- Access Specialists
- Specialty Pharmacies, and other key personnel as applicable
What you'll do
- Responsible for overseeing day-to-day operations of the ONWARD rare disease patient support program Care Coordinators
- Support the development of training materials for the ONWARD Care Coordinator Team
- New hire recruitment, training, and onboarding
- General management of ONWARD Care Coordinators
- Fostering a positive team culture
- Responsible for relevant patient and process escalations
- Responsible for adequate coverage and staffing considerations
- Responsible for ongoing feedback, coaching, and mentoring in partnership with ONWARD's quality officer
- Understand patient-specific perceptions regarding treatment and support to meet unique patient needs and preferences
Interested? For this role, we're looking for the followingeducation, experience,andskills
- Current RN license OR bachelor's degree in pharmacy or Pharm.D. required within state of residence
- Minimum of 8+ years of relevant experience including at least (2) years clinical experience required, minimum of three years increasingly responsible people management,
- Minimum of 1+ yrs experience in remote/virtual call center providing patient education and support required
- Excellent virtual interaction and customer communication skills - both written and verbal
- Above-average skills with technology, including the ability to quickly learn and accurately utilize contact center systems, CRM, and virtual platforms
- Excellent virtual interaction and customer communication skills - both written and verbal
- Demonstrate flexibility, adaptability, and the ability to prioritize tasks
- Flexibility to work evenings
Highly Desirable/Strongly Preferred:
- Clinical education experience
- Experience with Industry Patient Support Programs
- Extensive call center experience
- Previous experience working remotely
This position's reasonably anticipated base salary range is $86,400 - $113,400 annually. The actual salary offered will take into account internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors.
Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.
UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
UCB Inc.
Feb 03, 2025