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Call Center Rep (Clinical/Medical)

Vaco
$22.00 - $23.00 / hr
United States, Rhode Island, Warwick
Feb 03, 2025
Position: Call Center Rep (Medical/Clinical) Triaging support specifically Pay Rate: $22-$23/hr Temporary -Covering for a LOA Location: Warwick, RI Office Hours: Needs to be available from 7:30 AM -5:30 PM EST ,(Monday - Friday) Bilingual/Conversational in Spanish is highly preferred but not required The Clinical Support Representative will be an essential link in providing a team-based approach to patient care and exceptional patient experience. The Patient Support Services Department will emphasize highly personalized care and access, and help patients surpass barriers to healthcare by improving the patient-provider experience. Responsibilities/Duties: Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization. Utilize resources, knowledge base and systems to answer inquiries, and requests as well as accurately relay team protocols to patient. Accurately and promptly triage patient calls and physician messages. Utilize EMR and other messaging software to ensure effective communication between Physician team and patient. Collaborates with Patient Support Manager to ensure all goals are met. Accurately register and schedule patient appointments, as needed, to support matrix partners, patient requests, and Physician requests. Requests can come peer to peer, Physician based, online, fax or phone. Obtain prescription refill requests and triage to appropriate physician team to be filled. Complete forms such as (but not limited to): TDI forms (completion within 24-hours of receipt). FMLA forms (completion within 72-hours of receipt). Work and school notes. Use of Centricity, and Exscribe EMR to support patient care. Obtain prior authorizations for any assigned advanced imaging studies, specialty injections, prescriptions and accurately update order statuses. Monitor and promptly reply and triage messages with patients through the bi-directional texting platform. Remain accountable and follow through all commitments made to patients and co-workers in a timely manner. Compliance with HIPAA and OSHA regulations. Other duties as assigned. Qualifications: High School Graduate or equivalent Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position. Experience with Microsoft Office (Word, Excel, and PowerPoint). Discretion to work with confidential information. Knowledge of HIPAA Regulations. Pertinent job-related experience and Medical Terminology. Bilingual Spanish or Portuguese a plus. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.