Information Technology Generalist 1

Do you want your technical information technology (IT) work to provide a variety of IT support functions for agencies and offices that directly improve quality of life, including all Women, Infant, and Children (WIC) clinics? This IT Generalist 1 position with the Health and Human Services (HHS) IT Delivery Center is the role for you! We provide end-to-end IT services to all staff in the Department of Human Services, the Department of Health, the Department of Drug and Alcohol Programs, and the Pennsylvania Department of Aging.

In this role, you will provide first contact technical support to users in the departments we serve for desktop hardware, software, and network communication related issues. This includes providing technical assistance via phone calls to the Service Desk and email notifications from internal and external customers, as well as documenting call information, following standard procedures, and assisting with diagnosing and troubleshooting hardware and software problems. Our team will also rely on you to promote user self-help guidance, assist second level support with diagnostics and testing related to computer hardware and software issues, and communicate clearly when working with staff to assist in problem resolution. With our team, your IT work will help our Community Health Systems, various State Health Centers, and other offices continue to make a lasting, positive impact on the lives of all people in Pennsylvania.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You must come into the office ONE DAY A WEEK AT A MINIMUM. You will be expected to work from home (telework) for the reminder of your work schedule, but this could change, and you may be required to come into the office more frequently. The office is headquartered at 2525 North 7th Street, Harrisburg. You must have a securely configured high-speed Internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $58,035.00.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.