Patient Access Representative Lead

This position is responsible to provide effective leadership in assisting the manager in the efficient running of the department. This includes addressing and resolving complaints/problems as they arise.

This position is fluent in all staff level positions and is an integral part of training, staff development and quality assurance. The Lead position models the values, adheres to policies and procedures and meets productivity standards and collection goals. This position represents a role model for staff level personnel to emulate.

This position completes the appropriate admissions forms, verifies insurance eligibility and obtains authorization for services being rendered. This position adheres to regulatory, third-party, and clinic policies while making the clinic admission process expeditious and non-imposing. This includes providing information to the patients about the appropriate government agencies or other resources that may provide the financially restricted patients with assistance based on the patient's qualifications. This position must keep abreast of all changes involving governmental and community agencies.

This position is responsible to assist the manager in daily duties which include but are not limited to developing work schedules, workstation schedules, addressing employee productivity and Kronos, etc.

This position is responsible assist the manager, when necessary, when an employee has an unscheduled absence and has the authority to find appropriate coverage following departmental budgetary guidelines and determining whether or not patient volume warrants replacement coverage. The position may be required to be on-call and/or works nights and weekends.

This position is responsible for developing and maintaining positive working relationships with other departments, entities, physicians, and outside agencies.

This position is responsible to professionally and diplomatically deal with patients, their families and physicians regarding financial matters and ensures system documentation reflects the correct billing information. i.e., demographic, employer, insurance, etc.

Decisions, which must be referred to department leadership, are matters involving non-routine problems, which may develop negatively toward Renown Health. This position has the authority to deal with immediate employee issues when appropriate. All incidents must be reported to department leadership for final resolution.

This position does not provide patient care.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English.

Experience:

Requires the incumbent, at a minimum, to have been a Patient Access Representative for at least 12 months or, lead experience in lieu of Patient Access experience.

Experience in acute hospital, surgical center, or outpatient center preferred.

Completion of level 1 from the Retention and Development Program, "LEVL UP" preferred.

License(s):

None

Certification(s):

Renown Health Patient Access "LEVL UP" program completed within the first year of hire.

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.