Manager, Change Management

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We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Are you an experienced change management professional passionate about shaping transformative experiences? Do you have expertise in managing change across multiple workstreams or phases? Are you driven by a commitment to fostering a high-performance culture and improving end-user experiences while driving the adoption of new initiatives? If so, we have an exciting opportunity for you to join our team as a Manager, Change Management!

The Global Seller Experience Change Management (GSX-CM) team is looking for a Change Manager to join our group within the Global Business Growth and Automation (GBGA) function. We work closely with cross-functional Delivery Domains, Business Technology, and L2C business stakeholders at Salesforce to execute strategic change management and organizational change initiatives. Our mission is to ensure that technology solutions effectively address pain points for Sellers and Operators, improving their overall experience and driving adoption.

As a Change Manager for our Enterprise Change Programs, you will lead and coordinate the people side of change for various organizational initiatives. You'll collaborate closely with senior leadership, project teams, and key stakeholders to ensure the smooth adoption of technology solutions that address the pain points of Sellers and Operators, ultimately improving their experience. This will involve gathering and incorporating stakeholder feedback to continuously refine change initiatives and drive greater user engagement across the organization.

Supervisory Responsibilities:

* This position is an individual contributor role and reports into the GSX Change Management team.

Duties/Responsibilities:

* Lead change management initiatives for medium to large-scale projects, ensuring smooth transitions and minimal user disruption.
* Translate business requirements into change impact assessments and oversee modifications to ensure proper change management control.
* Identify and engage key stakeholders and persona groups, establishing clear communication channels to manage expectations and gather feedback throughout the change process.
* Develop and execute change management strategies and plans to maximize the return on investment of initiatives.
* Collaborate with PMO to integrate change management efforts into broader project plans, ensuring alignment with organizational goals.
* Analyze feedback from Sellers, Operators, and business stakeholders to assess the effectiveness of change efforts and identify opportunities for improvement.
* Refine and adjust change management approaches based on insights from feedback, industry benchmarks, and evolving business needs.
* Support organizational readiness by conducting assessments to identify gaps, addressing potential barriers to change, and developing strategies to overcome resistance and ensure successful adoption.
* Provide regular updates on activity status to program leadership, collaborating to resolve risks and issues and ensure successful program progression.

Qualifications

* Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
* 8+ Experience leading project teams and organizational change workstreams
* Knowledge of Agile principles and philosophies (Scrum or Kanban, as applicable)
* Strong executive communication, collaboration and influencing skills
* Ability to clearly diagnose and articulate a business problem and provide effective organizational change recommendations
* Excellent interpersonal abilities that tailor seamlessly to appropriate audiences (i.e., managers, employees, HR Business Partners, etc.)
* Change Management certification or equivalent experience (i.e., Prosci certified)
* Ability to multi-task across workstreams as needed and prioritize tasks based on defined program goals and achievements
* Ability to collaborate and influence cross-functional teams in a large, matrixed organization
* Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale

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