CRM (Salesforce) Senior Business Analyst & Team Lead

PPG is embarking on a multi-year transformation from our existing CRM Solution to Salesforce. To support this transformation, we are building a team to support our Industrial Segment businesses.

The Senior CRM Business Analyst will lead the implementation and ongoing support of Salesforce.com within PPG's Industrial Segment businesses. You will oversee a small team of IT CRM analysts. This role is important to driving business process improvements and ensuring that the Salesforce solution meets organizational goals. You will have experience in Salesforce implementations, strong leadership skills, and experience managing cross-functional teams. You will work hybrid at our Pittsburgh, PA office and report to the Sr. IT Manager, Industrial Coatings Front Line IT.

Key Responsibilities

• Manage and mentor a team of IT CRM analysts, providing guidance and support throughout the project lifecycle.
• Lead the requirements gathering process by collaborating with stakeholders to define and document business needs for Salesforce implementation.
• Develop comprehensive business requirements, user stories, and process maps to guide the development and implementation teams.
• Analyze and optimize existing business processes, identifying opportunities for enhancement through Salesforce solutions.
• Facilitate workshops and meetings to elicit requirements, validate solutions, and ensure stakeholder alignment.
• Oversee the configuration and customization of Salesforce, ensuring it meets business requirements and industry best practices.
• Develop Acceptance test Cases, Conduct user acceptance testing (UAT) and coordinate end-user training sessions to ensure successful adoption of the system.
• Monitor project progress, manage risks, and provide regular updates to senior management and stakeholders.
• Develop and maintain documentation related to business processes, system configurations, and user guides.
• Serve as the primary escalation point for resolving issues related to Salesforce implementation and enhancements, supporting commercial excellence and cross-functional teams.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 7+ years of experience as a Business Analyst, preferably in CRM implementations.
• Experience with Agile methodologies and project management tools.
• Proven experience in leading and managing teams, with strong leadership and mentoring skills.
• In-depth knowledge of Salesforce features, functionalities, and best practices.

#LI-Hybrid

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process. These include 401k matching, PTO, Health, Dental and Vision, among others.

Gamele de salarii i de beneficii ale PPG pot varia in funcie de locaie, ceea ce ne permite s compensm angajaii in mod competitiv pe diferite piee geografice. PPG ia in considerare mai muli factori in luarea deciziilor de compensare, inclusiv, dar fr a se limita la, seturi de abiliti, experien i formare, calificri i educaie, licene i certificri, i alte nevoi organizaionale. Se pot aplica i alte stimulente.

Programele noastre de beneficii pentru angajai sunt concepute pentru a contribui la sntatea i bunstarea angajailor notri. Orice acoperiri i beneficii ale asigurrii vor fi in conformitate cu termenii i condiiile planurilor aplicabile i cu documentele aferente planului de guvernare.