Member Services Professional Intern

University of Wisconsin Madison
United States, Wisconsin, Madison
21 North Park Street (Show on map)
Jan 31, 2025
Job Summary: The Member Services Professional Intern (MS PI) will work under the direct supervision of the Coordinators of Member Services and manages the day-to-day member services operations of their respected facility, the Nicholas Recreation Center or Bakke Recreation & Wellbeing Center. This position will assist in the hiring, training, and development of approximately 70 student employees per facility. They will also actively manage the comprehensive campus recreation software, Fusion. Responsibilities: Arranges logistics, provides broad administrative oversight, and implements programmatic changes for one or more recreational programs to efficiently provide a broad range of recreational services to the institutional community. Develops marketing and communication materials for promotion to students, staff, and customers; and assists with recreational program staff recruitment and development. 25% Coordinates logistics for events and programs 5% Develops targeted communication plans and materials based on established goals 15% Identifies, proposes, and implements new or revised operational policies and procedures 40% Assists in implementing the staffing resource allocation plan including hiring, training, and supervision 5% Prepares and monitors budgets and purchases expenditures as needed 10% Engages in the Rec Well professional internship development curriculum, all staff meetings, divisional committees, and other professional development responsibilities and opportunities. Tasks: Assist in the management of all aspects of Member Services, including staffing/payroll, locker rentals, tours, and membership sales. Oversight of Member Service forms and recurring membership cancellations, which includes all member inquiries and concerns. Assist with the overall management of comprehensive campus recreation software, Fusion. Participate in member recruitment fairs, presentations, and initiatives. Assist with establishing and implementing short- and long-term goals, strategic initiatives, policies, operating procedures, and assessments related to member services. Assist in planning and support of Divisional and/or committee events such as Wisconsin Welcome Week activities, student employment events, and NIRSA events which may include some evening and weekend hours. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion Education: Required H.S. Diploma Preferred Bachelor's Degree Achieve or advancing towards Bachelor's degree or higher in a related field. Cumulative undergraduate GPA of at least 2.75 Qualifications: A successful candidate in this position would have previous experience: - In a higher education setting for a minimum of one year (Preferred) - Demonstrate communication, leadership, and organizational skills - Hiring, supervising, and mentoring student employees - Managing merchandise, equipment, and inventories - Customer service experience - Utilizing management software including Fusion, WhenToWork, Connect2Concepts, and/or Microsoft 365 - Operating recreation, sport, or fitness areas Work Schedule: Typical working hours are weekdays from 8:00 AM - 5:00 PM, with flexibility for shift coverage, training, and meeting schedules. Work Type: It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location. Appointment Type, Duration: Terminal appointment. This position has the possibility to be extended based on need and/or funding. Salary: $22.00 HOURLY This position is not eligible for housing, benefits, or health insurance. Additional Information: Professional Internship - The academic year internship is a limited-term position lasting nine months or up to a total of 1,040 hours. - Employment is expected to run approximately from mid-August 2025 to mid-May 2026. - Compensation is $22 per hour, based on an average of 30 hours per week. - The intern will receive time off during university breaks (approximately four weeks, unpaid). - Opportunities for professional development funding support may be available. University Recreation & Wellbeing (Rec Well) Our mission is to move Badgers to play hard, get fit, and live well. We believe in the power of a team and the strength of a community. We lift each other up with our words, our actions, and our attitudes. We celebrate who we are, where we're from, what we believe, and why we're here. We are committed to providing a workplace built on mutual respect, understanding, and a spirit of collaboration and community. Rec Well is part of Student Affairs at the University of Wisconsin-Madison. The University of Wisconsin-Madison The UW is home to many of today's top thinkers, researchers, and leaders, who are, in addition to supporting the educational mission of the university, frequently sought out to help with emerging challenges across the country and the world. Guiding this commitment to public service is the Wisconsin Idea, a principle that education should influence people's lives beyond the boundaries of the classroom. We recruit the best, and we generously fund projects that seek to improve lives outside the borders of our campus, our state, and our country. How to Apply: Please click the "Apply Now" button to begin the application process. As part of the application process, you will be required to upload a current resume and a cover letter addressing your work-related experience and qualifications related to this position. Contact: Cameron Theisen cameron.theisen@wisc.edu 608-262-8809 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information. Official Title: Recreation Program Coordinator(AE039) Department(s): A80-RECREATION & WELLBEING/NICK MEMBER SERVICES Employment Class: Temporary Employment Job Number: 311351-CL The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.