Admin Support Associate

Monday - Friday; 8:00AM - 5:00PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.

The Office of Clinical Education at the UNC Adams School of Dentistry is recruiting for the position of Administrative Support Associate.

The Office of Clinical Education is the central administrative office for the patient care clinics at the School of Dentistry, providing supervision, guidance and administrative assistance to the clinical departments and programs within the school. The primary responsibility of the Office of Clinical Education is to oversee the provision of high-quality patient care activities within the School of Dentistry. The student clinics have over one thousand patient visits weekly. Concurrently, the Office of Clinical Education provides the highest quality education and training to students at the Adams School of Dentistry.

The Office of Clinical Education has responsibility for assuring that the Adams School of Dentistry's patient care clinics follow federal, state, local and university protocols with respect to HIPAA privacy, OSHA and CDC infection control and prevention, and professional standards of care. The office manages patient commendations, concerns, and works closely with university counsel and the professional liability insurance company to assure timely resolution and to minimize risk for the institution.

The Administrative Support Associate will be the Clinical Education team member that supports program administration and will be responsible as the point of contact as the Attendance coordinator. This requires monitoring, communications and follow-up when needed and data reporting for approximately 200 learners for the morning and afternoon clinic sessions. Principle duties also include, but are not limited to, problem solving, information and records administration, office technology and reporting, and knowledge of dental standards and policies, curriculum, and the predoctoral program. The position requires excellent verbal, non-verbal, and written communication essential skills.

This role is critical to developing and maintaining effective working relationships with and among students, faculty, staff, external stakeholders, and providing excellent customer service.

Duties:

-Friendly, knowledgeable staff member
-Administrative assistance to the Office of Clinical Education
-Predoctoral program Attendance coordinator monitors am and pm sessions. Respond to learners and patients within a timely manner of 24-48 hours.
-Work study supervisor (2 part time students: HR onboarding paperwork, delegate and instruct workload, sign timecards, prepare evaluations)
-Departmental program assistance
- CODA assistance
- MAHEC support
-Assist planning, organizing orientations, schedule meetings
-Schedule departmental meetings
-Order office supplies, maintain stocked inventory
-Assist with LMS Canvas admin
-Manage Outlook Calendar meetings and appointments
-Assist with EPIC projects
-Assist with Excel reports
-Other duties as assigned

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Quality experience in patient care as a member of the dental team preferably in dental education setting

The individual in this position must exhibit professionalism and superior communication skills at all times
Collegiality is required when communicating with faculty, students, administrators, colleagues, and patients
Maintains a professional personal appearance
Contributes equitably to maintaining a professional workplace

Institutional activities:

Must maintain a high degree of confidentiality
Provides requested feedback on performance and operational issues, as requested
Collaborates with team members to improve office effectiveness
Shares knowledge and resources to reach common goal
Exhibits a willingness and ability to adapt to change
Adheres to decided actions
Serves as role model and leads by example
Honors commitments
Takes initiative
Looks for new challenges

Dental assisting/dental hygienist knowledge experience highly desired
Dental assistant training and experience
Clinical experience as part of a dental care team preferably in a dental education setting
Adaptability: Able to pivot and adjust to changes
Interpersonal skills: Ability to foster positive interactions with learners, faculty, and staff that create a positive and humanistic learning environment where learning is 'safe'
Empathy: Able to factor in situational information that impacts learning
Effectively uses learning assessments to determine learner proficiency
Collaboration: Team building and leadership
*Excellent organizational skills

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.