Commercial Services Training Administrator

Commercial Services is primarily responsible for providing support to our business and commercial customers over the phone and through email as well as implementing and maintaining business/commercial treasury products. Treasury products and services supported by the team include but are not limited to online banking, mobile banking, ACH origination, remote deposit capture, credit cards, positive pay, investment sweeps, and cash vault services.

As the Commercial Services Training Administrator you will play a key role in building, maintaining, enhancing and delivering a training program that supports all departmental responsibilities. This will entail working closely with Commercial Services management to assist with content delivery, assess performance gaps, develop content to reduce or eliminate gaps, create comprehension assessment tools, as well as, working with other business units to ensure that the program delivers an industry leading professional training experience for all roles in the department.

The responsibilities of this role include:

• Analyze all departmental functions and responsibilities and break them down into effective training deliverables via multiple channels (documents, training systems, in-person training guides etc.).
• Deliver training content to associates, managers/supervisors, and other trainers
• Delegate some training concepts to senior associates to leverage subject matter expertise and encourage professional growth
• Assist managers and supervisors with assessing performance of senior associates in their role as training facilitators with less experienced associates
• Develop and deliver reports to management that track the progress of associates through the program as well as the progress of program enhancements
• Assess the effectiveness of training through developing and delivering comprehension assessment tools and training performance reporting
• Drive the project initiative to develop, maintain, and enhance learning management systems in concert with the enterprise Learning and Performance team
• Collaborate with senior management on training program strategy and planning

Position Requirements:

• Bachelor's degree required
  
  
  
  • Degree in Human Resources, Finance, Business, Education or equivalent preferred
  
  
  
  
• 2-4 or more years' demonstrated experience required, leading the creation and administration of a successful training program
• Training and classroom facilitation (adult learning) a plus
• 3-5 years of banking experience preferred, especially training experience in the context of banking
• Strong leadership and communication skills
• Ability to analyze problems and strategize for better solutions
• Strong project management skills with ability to supervise multiple projects
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Ability to identify problems/gaps and develop/execute solutions independently
• Ability to build strong relationships within the organization to ensure transfer of training
• High degree of reliability
• Analyze and learn business processes and/or procedures (written or unwritten), translate business processes and procedures into written and spoken content that maximize learning, make suggestions to correct or enhance existing processes, promote broad departmental redundancy through cross training, and facilitate employee career growth through identifying and exploring opportunities for continued education and new/unique job experiences.

#LI-Onsite