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Patient Services Specialist-Surgery Front Desk

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Jan 31, 2025
Patient Services Specialist-Surgery Front Desk Lubbock 40056BR Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities. Major/Essential Functions Maintain a professional customer service atmosphere for patients, physicians and staff. Receives all incoming calls and faxes for the clinic. Takes information from incoming calls, faxes and handles or distributes accordingly. Responsible for scheduling or rescheduling all patient appointments for the clinic. Working the appointment reminder and wait list to ensure patient's appointments are scheduled as prescribed. Receives patients, verifies and updates demographics and insurance. Obtain current consents. Assist patients with forms. Scan appropriates forms and information in EMR Check patients out of the clinic including copays and scheduling follow-up appointments. Correspond with patients who have missed appointments. Contact patients regarding changed or bumped appointments and makes appropriate changes in IDX. Obtain/-update patient photo in Eye Doc. Is proactive responsive to any other duties as assigned by supervisor. Clock in upon arrival, clock out for lunch, clock in upon return from lunch, and clock out at the end of the work day. For each pay period, verify your time entries and enter leave time on the TCP online system. Professional development Promote, Assess and evaluate the educational needs and requirements specific to your job discipline. Rooming patients. Cleaning exam rooms. Prepare Clinic charts for clinic days. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=883698 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-6d7d08a10882a74f91e131a3d101056c