New 
IT Service Manager
 Microsoft | |
 United States, California, Mountain View | |
 Jan 31, 2025 | |
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OverviewDo you want to be part of the team thatprovidesTechnical Product, Audio/Video and End User support to Microsoft's TOP Executives? Do you want to work on the leading edge of latest technologies including:devices, software, services, infrastructure, development, AI, Audio Video equipment and collaboration products? Do you want to help improve and shape Microsoft products and services? The IT Service Manager role is instrumental in keeping the company's Executive technologies fully functional, and ensuring productivity of the Microsoft Executives is guaranteed. This role requires the ability to apply industry knowledge and practical field experience acrossnumerousproducts, platforms, and services to address Executive issues and various scenarios while enjoying a fun, flexible, exciting, and collaborative work environment. This role requires frequent, face-to-face interaction with Senior Executives across all Bay Area Microsoft campus locations with mileage being a reimbursable expense along with reimbursable cell phone costs within established companylimits. As an IT Service Manager, you must consistently demonstrate adaptability, customer focus, outstanding judgement, ability to influence for impact, and delivery of outstanding business results. Critical to the success of this role, and the Executive Support Service team, is the ability to manage oneself and Executive relationships under dynamic and stressful situations. Your ability to apply a variety of approaches (asappropriate) to effectively manage and lead a myriad of scenarios is a foundational capability of this role. The candidate is expected to not only resolve IT-related issues and incidents, but alsoidentifyopportunities, methods, and solutions toproactively avoid them altogether. As this role interacts with Microsoft's top Executives, the Board of Directors, and the Technical Fellow community, it requires an individual with critical skills and capabilities including professionalism, executive presence, refined communication, and coordination; a "People Person" with outstandingtechnicalknowledge and understanding. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesProvidedirect support to a defined set of Microsoft Executives, their Administrative Assistants, Technical Fellows, and Microsoft's Board of Directors, and Bay Area Executives. Lead engagements with AI key stakeholders and Senior Leadership. Liaison between the Executive Community and Product/Engineering groups, PM, Engineering teams collecting and presenting customer experiences to Product/Engineering groups, TAMS, and IT Service Managers based on technology and product issuesencounteredacross the Executive community. Use advanced analytical problem-solving skills that effectivelyleverage and reference data to evaluate situations anddeterminepotential solutions and strategies. Usetechnical knowledge andmastery ofboth Microsoft and competitor products, technologies, services and software. Deploy, configure, upgrade, troubleshoot, recommend and consult onenterprise grade Audio Video equipmentprovidingcollaboration and meeting support to Microsoft Executives. ProvideExecutive meeting planning, preparation, and support focused on the AV products and technologies deployed in the hosting location. Embody our Culture and Values | |